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Freshdesk + SurveyMonkey

Create Freshdesk tickets from new SurveyMonkey responses

Using your surveys to collect your customers' experiences and insights? Let us keep bring everything into your helpdesk for processing as it happens. Once this Zap is active, it will watch for any new responses on SurveyMonkey, triggering for each one. The data will then be sent over to Freshdesk automatically, creating a new ticket so your team can address each as it comes in.

Using your surveys to collect your customers' experiences and insights? Let us keep bring everything into your helpdesk for processing as it happens. Once this Zap is active, it will watch for any new responses on SurveyMonkey, triggering for each one. The data will then be sent over to Freshdesk automatically, creating a new ticket so your team can address each as it comes in.

  1. When this happens...
    SurveyMonkeySurveyMonkey
    New Response Notification With Answers

    Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • First NameRequired

    • Last NameRequired

    • EmailRequired

    • Contact List

    Action
    Write
    • Welcome

    Action
    Write
    • SurveyRequired

    • CollectorRequired

    Action
    Search
    • SurveyRequired

    • Collector

    Trigger
    Instant
    Try It
    • SurveyRequired

    • Email CollectorRequired

    • Contact Email(s)Required

    • Message Subject

    • Message Body

    • Hide "Powered by SurveyMonkey"

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • Search ByRequired

    • ValueRequired

    Action
    Search
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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