Freshdesk + SurveyMonkey
Create Freshdesk tickets from new SurveyMonkey responses
Using your surveys to collect your customers' experiences and insights? Let us keep bring everything into your helpdesk for processing as it happens. Once this Zap is active, it will watch for any new responses on SurveyMonkey, triggering for each one. The data will then be sent over to Freshdesk automatically, creating a new ticket so your team can address each as it comes in.
Using your surveys to collect your customers' experiences and insights? Let us keep bring everything into your helpdesk for processing as it happens. Once this Zap is active, it will watch for any new responses on SurveyMonkey, triggering for each one. The data will then be sent over to Freshdesk automatically, creating a new ticket so your team can address each as it comes in.
New Response NotificationTriggers a notification when your survey is completed.Trigger- New Response Notification With AnswersTriggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.Trigger
- Create ContactCreates a new contact in your address book.Action
- Send SurveySend a survey invitation to one or more contacts and/or emails.Action
- Find CollectorFind a collector for one of your surveys.Action
- Find ContactFind one of your address book contacts.Action
- Find SurveyFind one of your surveys.Action
New TicketTriggers when there is a new ticket is created in Freshdesk.Trigger- Freshdesk
Triggers when a new customer is created.
Instant
Trigger
- Freshdesk
Triggers when a Note is added to a Ticket.
Instant
Trigger
- Freshdesk
Triggers when a Ticket is updated.
Instant
Trigger
- Freshdesk
Triggers when a user is updated.
Instant
Trigger
- Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
- Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
- Freshdesk
Creates a Forum under a Category.
Scheduled
Action
- Freshdesk
Creates a Forum Category.
Scheduled
Action
- Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
- Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
- Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
- Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
- Freshdesk
Find a ticket by ID.
Scheduled
Action
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