Freshdesk
When this happens...
SurveyMonkeyNew Response Notification With Answers
Then do this...
FreshdeskCreate Ticket

Using your surveys to collect your customers' experiences and insights? Let us keep bring everything into your helpdesk for processing as it happens. Once this Zap is active, it will watch for any new responses on SurveyMonkey, triggering for each one. The data will then be sent over to Freshdesk automatically, creating a new ticket so your team can address each as it comes in.

How this SurveyMonkey-Freshdesk integration works

  1. A new SurveyMonkey response is received
  2. Zapier automatically creates a new ticket on Freshdesk

Apps involved

  • SurveyMonkey
  • Freshdesk

Why Zapier?

Free

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Easy

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + SurveyMonkey and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Response Notification

Triggers a notification when your survey is completed.

Send Survey

Send a survey invitation to one or more contacts and/or emails.

New Response Notification With Answers

Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.

Create Contact

Creates a new contact in your address book.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

See SurveyMonkey Integrations