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Freshdesk + Qualtrics

Create Freshdesk contacts from new Qualtrics survey responses

Easily stay connected with your customers after they complete a survey in Qualtrics by creating a new contact in Freshdesk. This automation workflow streamlines communication by taking new Qualtrics survey responses and turning them into Freshdesk contacts, allowing you to effortlessly manage and follow up with your customers. Keep your customer service organized and efficient with this seamless integration.

Easily stay connected with your customers after they complete a survey in Qualtrics by creating a new contact in Freshdesk. This automation workflow streamlines communication by taking new Qualtrics survey responses and turning them into Freshdesk contacts, allowing you to effortlessly manage and follow up with your customers. Keep your customer service organized and efficient with this seamless integration.

  1. When this happens...
    QualtricsQualtrics
    New Survey Response

    Triggers when a new response for a survey is received.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SurveyRequired

    Trigger
    Scheduled
    Try It
    • Mailing ListRequired

    • Recipient First Name

    • Recipient Last Name

    • Recipient Email AddressRequired

    • Phone Number

    • Embedded Data

    • External Reference

    • SurveyRequired

    • Email From NameRequired

    • Reply To Email

    • Message SubjectRequired

    • MessageRequired

    • Sending Delay

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • Mailing ListRequired

    • Contact First Name

    • Contact Last Name

    • Contact Email Address

    • Phone Number

    • Embedded Data

    • External Reference

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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