Freshdesk + Parseur

Freshdesk + Parseur integrations

Create Freshdesk tickets from new Parseur parsed document data

Do you have users submitting support requests from web forms or system monitoring documents that are not making it into your support system? With Parseur, you can extract information from these emails and PDFs from multiple channels. Then, use this Zapier integration to create Freshdesk tickets with this information and get all your support requests processed in one place.

When this happens...
New Document ProcessedTriggers when a new document is successfully parsed. Tables, if present, are flattened.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Parseur and Freshdesk

Discover other triggers and actions you can use with Parseur and Freshdesk

- Mailbox
  Required
Trigger
Instant
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- Mailbox
  Required
Trigger
Instant
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- Mailbox
  Required
- Table field
  Required
Trigger
Instant
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- Mailbox
  Required
- Name
  Required
- From
- Content
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Mailbox
  Required
Trigger
Instant
Try It
- Mailbox
  Required
Trigger
Instant
Try It
New Mailbox
Triggers when a new mailbox is created.
Trigger
Polling
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- Mailbox
  Required
- File
  Required
- File name and extension
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Parseur

Send documents such as emails, PDFs and spreadsheets to your custom Parseur mailbox and extract any data.

Learn moreLearn moreHelpHelp

Related categories

Documents

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