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Freshdesk + Microsoft Office 365

Create new Freshdesk tickets from new Microsoft Office 365 emails

Efficiently manage your Microsoft Office 365 inbox with this workflow. When a New Email is received, it swiftly creates a corresponding ticket in your Freshdesk system, ensuring that no customer query goes unnoticed. It’s your perfect tool to streamline communication, foster better customer relationships, and maintain an organized response system.

Efficiently manage your Microsoft Office 365 inbox with this workflow. When a New Email is received, it swiftly creates a corresponding ticket in your Freshdesk system, ensuring that no customer query goes unnoticed. It’s your perfect tool to streamline communication, foster better customer relationships, and maintain an organized response system.

  1. When this happens...
    Microsoft Office 365Microsoft Office 365
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
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    • Calendar

    Trigger
    Scheduled
    Try It
    • Shared Inbox

    Trigger
    Scheduled
    Try It
  • Microsoft Office 365 triggers, actions, and search

    New Flagged Email

    Triggers when a new email is flagged.

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Scheduled
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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office-365 logo
office-365 logo

About Microsoft Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

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