Freshdesk + Mailparser

Freshdesk + Mailparser integrations

Create Freshdesk tickets from new parsed emails in Mailparser

Turn your parsed emails into actionable items with this seamless workflow. Once an email is parsed in Mailparser, a new ticket is created in Freshdesk, allowing you to manage and respond to queries efficiently. This integration reduces manual work, speeds up response times, and ensures no request goes unanswered. Perfect for businesses striving for improved customer service and streamlined operations.

When this happens...
New Email Parsed (One Request Per Row)Triggers when a new email is parsed in an inbox, and create one request for each row if the result contains a tabular result.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Mailparser and Freshdesk

Discover other triggers and actions you can use with Mailparser and Freshdesk

- Inbox
  Required
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write

- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write

- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Inbox
  Required
Trigger
Instant
Try It
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Mailparser

Send emails to Mailparser, get structured data in return. Leads, Contact Forms, eCommerce, Shipping Notes, Attachments, Customer Info & more.

Learn moreLearn moreHelpHelp

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