Formsite + TOPdesk
Create TOPdesk incidents from new Formsite form results
Effortlessly manage incidents reported through Formsite by creating corresponding entries in TOPdesk. With this convenient workflow, whenever a new form result is submitted in Formsite, an incident will be created in TOPdesk, ensuring a timely response and efficient handling of issues. Save time and maintain seamless communication by integrating your form submissions with incident management in a single process.
Effortlessly manage incidents reported through Formsite by creating corresponding entries in TOPdesk. With this convenient workflow, whenever a new form result is submitted in Formsite, an incident will be created in TOPdesk, ensuring a timely response and efficient handling of issues. Save time and maintain seamless communication by integrating your form submissions with incident management in a single process.
- When this happens...New Form Result
Triggers when a user submits a new form result.
- automatically do this!Create an Incident
Create an incident
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FormRequired
Try ItOperator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
