Email by Zapier + ExpertConnect + Delay by Zapier + Filter by Zapier

Send outbound emails for new unassigned ExpertConnect tickets

Customers are depending on you to help answer their questions. With this Zapier integration in place, you'll receive an email whenever a new ticket is left unassigned for longer than 30 minutes in ExpertConnect, so nothing falls through the cracks.

When this happens...
New Ticket Created
Triggers when a new ticket is created.
TriggerInstant
automatically do this...
Delay For
Waits for a set amount of time before completing your Actions.
ActionWrite
then do this...
Get Ticket by Id
Gets a single Ticket by Id
ActionWrite
then do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send Outbound Email
Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- Company IdRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It

- CompanyRequired
- Contact IdRequired
- Segment IdRequired
Action
Write
- Company IdRequired
- Ticket IDRequired
Action
Write

- Company IdRequired
- Ticket IdRequired
- MessageRequired
Action
Write
- Company IdRequired
- Tag NameRequired
- Parent Tag
Action
Write
- Company IdRequired
- Contact IdRequired
Action
Write
- Company IdRequired
- Page NumberRequired
- Page SizeRequired
- Filter by First Name
- Filter by Last Name
- Filter by Organization
- Filter by Account
- Filter by External Id
Action
Write
- Company IdRequired
- Ticket IdRequired
Action
Write
- Company IdRequired
- Page NumberRequired
- Page SizeRequired
- Filter by Advisor
- Filter by Team
- Filter by Status
- Filter by Created Date - Greater than or equal to
- Filter by Updated Date - Great Than or Equal To
Action
Write
- Company IdRequired
- Ticket IdRequired
- TeamRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Tag IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Ticket Title
- Description
- Resolution
- Archive Status
Action
Write
- CompanyRequired
- Segment NameRequired
Action
Search
- Company IdRequired
- Phone NumberRequired
Action
Search
- Company IdRequired
- Phone NumberRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Search or write
- Queue Title
- Zap Step Id
- Time Delayed For (value)Required
- Time Delayed For (unit)Required
Action
Write
- Only continue if...Required
Action
Filter
- Setup Directions
Trigger
Instant
Try It

- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- CompanyRequired
- Filter by Team
Trigger
Instant
Try It
- Company IdRequired
- Ticket IdRequired
- Tag IdRequired
Action
Write
- Company IdRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company IdRequired
- Ticket IdRequired
- Private NoteRequired
Action
Write
- Company IdRequired
- Ticket titleRequired
- DescriptionRequired
- Contact IdRequired
- Team
- Advisor
- Product
- Machine Hours
- Serial Number
- Miscellaneous
- Resolution
Action
Write
- Company IdRequired
- Contact IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Note IdRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- Page NumberRequired
- Page SizeRequired
Action
Write
- Company IdRequired
- Ticket IdRequired
- AdvisorRequired
Action
Write
- CompanyRequired
- Contact IdRequired
- Segment IdRequired
Action
Write
- Company IdRequired
- Contact IdRequired
- First Name
- Last Name
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company IdRequired
- Email AddressRequired
Action
Search
- CompanyRequired
- Tag NameRequired
Action
Search
- Company IdRequired
- EmailRequired
- First NameRequired
- Last NameRequired
- Country Code
- Phone Number
- Organization
- Account
- External Id
Action
Search or write
- Time Delayed For (value)Required
- Time Delayed For (unit)Required
Action
Write
- Date/Time Delayed UntilRequired
- How should we handle dates in the past?
Action
Write
- Email AddressRequired
Trigger
Instant
Try It
- ToRequired
- SubjectRequired
- Body (HTML or Plain)Required
- Attachment
- From Name
- Reply To
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Help

Related categories

About ExpertConnect

ExpertConnect is a customer service platform for John Deere dealers.

Help

Related categories

Customer Support

About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.

Help

Related categories

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Help

PRODUCTS

CAPABILITIES

By team

Email by Zapier + ExpertConnect + Delay by Zapier + Filter by Zapier

Send outbound emails for new unassigned ExpertConnect tickets

New Ticket Created

Filter by Team

Ticket Closed

Company IdRequired

Filter by Team

Ticket Deleted

CompanyRequired

Filter by Team

Ticket Reassigned

CompanyRequired

Filter by Team

Ticket Unarchived

CompanyRequired

Filter by Team

Apply Segment to Contact

CompanyRequired

Contact IdRequired

Segment IdRequired

Close a Ticket

Company IdRequired

Ticket IDRequired

Send a Message

Company IdRequired

Ticket IdRequired

MessageRequired

Create a New Tag

Company IdRequired

Tag NameRequired

Parent Tag

Delete a Contact

Company IdRequired

Contact IdRequired

Get a List of Contacts

Company IdRequired

Page NumberRequired

Page SizeRequired

Filter by First Name

Filter by Last Name

Filter by Organization

Filter by Account

Filter by External Id

Get Ticket by Id

Company IdRequired

Ticket IdRequired

Get a List of Tickets

Company IdRequired

Page NumberRequired

Page SizeRequired

Filter by Advisor

Filter by Team

Filter by Status

Filter by Created Date - Greater than or equal to

Filter by Updated Date - Great Than or Equal To

Reassign to Team

Company IdRequired

Ticket IdRequired

TeamRequired

Remove Tag From Ticket

Company IdRequired

Ticket IdRequired

Tag IdRequired

Update a Ticket

Company IdRequired

Ticket IdRequired

Ticket Title

Description

Resolution

Archive Status

Find Segment by Name

CompanyRequired

Segment NameRequired

Find Contact by Phone Number

Company IdRequired

Phone NumberRequired

Find or Create Contact