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Email Parser by Zapier + TOPdesk

Create new incidents in TOPdesk from new emails in Email Parser by Zapier

This workflow springs into action when a new email arrives in the Email Parser by Zapier app, swiftly creating an incident in the TOPdesk app. It provides a seamless, immediate response to email-based incidents, enhancing efficiency and reducing the manual work involved in logging cases in TOPdesk. This automation ensures uninterrupted workflow and consistent incident reporting.

This workflow springs into action when a new email arrives in the Email Parser by Zapier app, swiftly creating an incident in the TOPdesk app. It provides a seamless, immediate response to email-based incidents, enhancing efficiency and reducing the manual work involved in logging cases in TOPdesk. This automation ensures uninterrupted workflow and consistent incident reporting.

  1. When this happens...
    Email Parser by ZapierEmail Parser by Zapier
    New Email

    Triggers when a mailbox gets a new email. Don't forget to set up your parser mailboxes at https://parser.zapier.com/.

    TriggerInstant
  2. automatically do this!
    TOPdeskTOPdesk
    Create an Incident

    Create an incident

    ActionWrite
Start free with email
Start free with Google
Start free with email
Start free with Google
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Supported triggers and actions

  • Email Parser by Zapier triggers, actions, and search

    New Mailbox

    Triggers when a new mailbox is added.

    Trigger
    Polling
    Try It

    • Operator Group

    Trigger
    Polling
    Try It

    • Operator Group

    Trigger
    Polling
    Try It

    • Incident status

    • Caller TypeRequired

    • Brief description

    • Request

    • Action

    • Set action invisible for caller

    • Entry type

    • Call type

    • Category

    • Subcategory

    • External Number

    • Impact

    • Urgency

    • Priority

    • Operator group

    • Processing Status

    • Closure code

    • Supplier

    • Feedback Rating

    • Feedback Message

    • Major Call

    • Linked to Major Call

    • Id

    • Type

    • Date

    Action
    Write
email-parser logo
email-parser logo

About Email Parser by Zapier

Send emails to your custom "@robot.zapier.com" address and extract any data! Visit http://parser.zapier.com/ for more information!

Related categories

  • Email
  • Zapier
topdesk logo
topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
Learn more

Related categories

  • IT Operations