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Integrate eGain with Discord to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate eGain with Discord - no code necessary. See how you can get setup in minutes.

Select a trigger from eGain

A trigger is an event that starts your Zap and runs the workflow. For example, with eGain, a trigger could be "Activity Completed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Discord

An action is what takes place after the automation is triggered. For example, with Discord, the action could be "Add Role."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected eGain to Discord

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your eGain to Discord integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect eGain and Discord to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Activity Completed
Triggers when a activity is completed.
Trigger
Instant
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Activity Transition
Triggers when a activity is transition from one source to another.
Trigger
Instant
Try It
Article Deleted
Triggers when an article is deleted.
Trigger
Instant
Try It
Article Republished
Triggers when an article is republished.
Trigger
Instant
Try It
Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to next stage in a workflow.
Trigger
Instant
Try It

Case Closed
Triggers when a case is closed.
Trigger
Instant
Try It
Folder Deleted
Triggers when a folder is deleted.
Trigger
Instant
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Message Failed
Triggers when a system could not send out an email.
Trigger
Instant
Try It
User Logout
Triggers when a user logs out of the system.
Trigger
Instant
Try It
- Email subject
  Required
- From email address
  Required
- Receiver email address
  Required
- Email content type
  Required
- Activity content
  Required
- Customer first name
  Required
Action
Write
- Case Ids
  Required
Action
Search
- Activity Id
  Required
Action
Search
- Customer Ids
  Required
Action
Search
- Channel
  Required
Trigger
Scheduled
Try It
- Channel type
  Required
- Emoji
  Required
- Limitation_notice
Trigger
Scheduled
Try It
- Channel
  Required
- Ignore previously archived Posts?
  Required
Trigger
Scheduled
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Scheduled
Try It
- Channel
  Required
- Post name
  Required
- Activity content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- New Name
  Required
Action
Write
- Dm_bot_info
- User
  Required
- Activity content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Bot Name
Action
Search

Activity Created
Triggers when a new activity is created.
Trigger
Instant
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Article Created
Triggers when a new article is created.
Trigger
Instant
Try It
Article Published
Triggers when an article is published.
Trigger
Instant
Try It
Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.
Trigger
Instant
Try It
Article Updated
Triggers when an article is updated.
Trigger
Instant
Try It
Folder Created
Triggers when a folder is created.
Trigger
Instant
Try It
Folder Updated
Triggers when a folder is updated.
Trigger
Instant
Try It
Message Sent
Triggers when a message is sent.
Trigger
Instant
Try It
- Customer id
- Phone Number
- Activity mode
  Required
- Email subject
  Required
- Email content type
  Required
- Activity content
  Required
- Assign activity by
  Required
Action
Write
- Activity Ids
  Required
Action
Search
- Phone Number
- eMail address
Action
Search
- Case Id
  Required
Action
Search
- Customer id
Action
Search
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Scheduled
Try It
- Channel
  Required
Trigger
Scheduled
Try It
- Channel type
  Required
- Member
Trigger
Scheduled
Try It
- User
  Required
- Role
  Required
Action
Write
- User
  Required
- Role
  Required
Action
Write
- Channel
  Required
- Activity content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel
  Required
- Forum Post
  Required
- Activity content
  Required
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- New Name
  Required
Action
Search

Learn how to automate eGain on the Zapier blog

Learn how to automate Discord on the Zapier blog

About eGain

eGain is a top-rated AI knowledge management platform for customer engagement.

Related categories

Customer Support

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more Help

Related categories

Team Chat

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