Dixa + Slack

Send new Dixa messages to a Slack channel instantly

Streamline your customer service communication with this workflow. When a new message is added in Dixa, this automation promptly sends a channel message in Slack, keeping your team updated in real-time. This seamless integration between Dixa and Slack ensures your customer service responses are swift and coordinated.

When this happens...
Message Added
Triggers when a new message is added to a conversation in Dixa.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

Customer Satisfaction Rating Received
Triggers when a customer rates the conversation with your agent.
Trigger
Instant
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- info
Trigger
Instant
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- info
Trigger
Instant
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Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
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- Conversation IDRequired
- Message TextRequired
- Agent ID
- DirectionRequired
Action
Write

- csidRequired
- Force AnonymizationRequired
Action
Write
- User ID
- Caller IDRequired
- Direction
- Destination queue
Action
Write

- NameRequired
- Email
- Phone number
- Avatar URL
- External ID
- RoleRequired
Action
Write
- Conversation IDRequired
- Info
Action
Write
- CSIDRequired
- QueueRequired
Action
Write
- CSIDRequired
Action
Search
- External IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- User IdRequired
- RoleRequired
Action
Search
- Queue IDRequired
Action
Search
- Phone numberRequired
- RoleRequired
Action
Search
- EmailRequired
- RoleRequired
- NameRequired
- Phone number
- Avatar URL
- External ID
Action
Search or write
- Trigger for Bot Messages?
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Reaction
- Channel
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- Raw Request User Info
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

- info
Trigger
Instant
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- info
Trigger
Instant
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- info
Trigger
Instant
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- Conversation IDRequired
- Agent ID
- MessageRequired
Action
Write
- contact
- Force anonymizationRequired
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- Requester IDRequired
- Email Integration EndpointRequired
- subjectRequired
- messageRequired
- Agent ID
- Language
- channelRequired
- Direction
Action
Write
- End User IDRequired
- Info
Action
Write
- ActionRequired
- TagRequired
- Conversation IDRequired
Action
Write
- User IDRequired
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- CSIDRequired
Action
Search
- Search QueryRequired
- Exact Matches only?Required
Action
Search
- Email AddressRequired
- RoleRequired
Action
Search
- External IDRequired
- NameRequired
- Email
- Phone number
- Avatar URL
- RoleRequired
Action
Search or write
- Phone numberRequired
- RoleRequired
- NameRequired
- Email
- Avatar URL
- External ID
Action
Search or write
New Channel
Triggers whenever a new #channel is created.
Trigger
Instant
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- Include Alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

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Team Chat

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PRODUCTS

CAPABILITIES

By team

Dixa + Slack

Send new Dixa messages to a Slack channel instantly

Customer Satisfaction Rating Received

New Conversation Created

info

Status Changed

info

Tag Removed From Conversation

Add Message

Message TextRequired

Agent ID

DirectionRequired

Queue Conversation for Anonymization

csidRequired

Force AnonymizationRequired

Create Callback Request

User ID

Caller IDRequired

Direction

Destination queue

Create User

NameRequired

Email

Phone number

Avatar URL

External ID

RoleRequired

Set Custom Conversation Attributes

Conversation IDRequired

Info

Transfer Conversation to Queue

CSIDRequired

QueueRequired

Get Conversation by Id

CSIDRequired

Search Enduser by External ID

External IDRequired

Get Conversation Tags

Conversation IDRequired

Get User by Id

User IdRequired

RoleRequired

Get Queue by Id

Queue IDRequired

Search User by Phone Number

Phone numberRequired

RoleRequired

Find or Create User

EmailRequired

RoleRequired

NameRequired

Phone number

Avatar URL

External ID

New Public Message Posted Anywhere

Trigger for Bot Messages?

New Message Posted to Channel

ChannelRequired

Trigger for Bot Messages?

New File

Channel

User Name

Shared

New Message Posted to Private Channel

ChannelRequired

Trigger for Bot Messages?

New Reaction Added

Reaction

Channel

User

New User

Invite User To Channel

ChannelRequired

UsersRequired

Send Direct Message

Send Multi Message

Message TextRequired