Dixa + Slack

Create internal notes in Dixa when new channels are added to Slack

Easily keep track of new Slack channels by adding internal notes in Dixa with this convenient workflow. Whenever a new channel is created in Slack, an internal note is added in Dixa, ensuring your team stays informed and organized. Streamline your communication and enhance collaboration with this seamless connection between Slack and Dixa.

When this happens...
New Channel
Triggers whenever a new #channel is created.
TriggerInstant
automatically do this!
Add Internal Note
Adds an internal note to a conversation
ActionWrite

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Supported triggers and actions

What does this mean?

- Trigger for Bot Messages?
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
Try It
- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Reaction
- Channel
- User
Trigger
Instant
Try It

New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- ChannelRequired
- UsersRequired
Action
Write

- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- Raw Request User Info
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search
Customer Satisfaction Rating Received
Triggers when a customer rates the conversation with your agent.
Trigger
Instant
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- info
Trigger
Instant
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- info
Trigger
Instant
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Tag Removed From Conversation
Triggers when a tag is removed from a conversation
Trigger
Instant
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- Conversation IDRequired
- Message TextRequired
- Agent ID
- DirectionRequired
Action
Write
- csidRequired
- Force AnonymizationRequired
Action
Write
- User ID
- Caller IDRequired
- Direction
- Destination queue
Action
Write
- NameRequired
- Email
- Phone number
- Avatar URL
- External ID
- RoleRequired
Action
Write
- Conversation IDRequired
- Info
Action
Write
- CSIDRequired
- QueueRequired
Action
Write
- CSIDRequired
Action
Search
- External IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- User IdRequired
- RoleRequired
Action
Search
- Queue IDRequired
Action
Search
- Phone numberRequired
- RoleRequired
Action
Search
- EmailRequired
- RoleRequired
- NameRequired
- Phone number
- Avatar URL
- External ID
Action
Search or write

New Channel
Triggers whenever a new #channel is created.
Trigger
Instant
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- Include Alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
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- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- info
Trigger
Instant
Try It
- Conversation IDRequired
- Agent ID
- MessageRequired
Action
Write
- contact
- Force anonymizationRequired
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- Requester IDRequired
- Email Integration EndpointRequired
- subjectRequired
- messageRequired
- Agent ID
- Language
- channelRequired
- Direction
Action
Write
- End User IDRequired
- Info
Action
Write
- ActionRequired
- TagRequired
- Conversation IDRequired
Action
Write
- User IDRequired
- Phone Number
- Email Address
- Display Name
- First Name
- Last Name
- Middle Names
Action
Write
- User IDRequired
Action
Search
- Conversation IDRequired
Action
Search
- CSIDRequired
Action
Search
- Search QueryRequired
- Exact Matches only?Required
Action
Search
- Email AddressRequired
- RoleRequired
Action
Search
- External IDRequired
- NameRequired
- Email
- Phone number
- Avatar URL
- RoleRequired
Action
Search or write
- Phone numberRequired
- RoleRequired
- NameRequired
- Email
- Avatar URL
- External ID
Action
Search or write

About Dixa

Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

Related categories

Team Chat

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PRODUCTS

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Dixa + Slack

Create internal notes in Dixa when new channels are added to Slack

New Public Message Posted Anywhere

Trigger for Bot Messages?

New Message Posted to Channel

Trigger for Bot Messages?

New File

Channel

User Name

Shared

New Message Posted to Private Channel

ChannelRequired

Trigger for Bot Messages?

New Reaction Added

Reaction

Channel

User

New User

Invite User To Channel

ChannelRequired

UsersRequired

Send Direct Message

Send Multi Message

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

Send Private Channel Message

ChannelRequired

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

File

Thread

Send Channel Message?

Update Profile

First Name

Last Name

Title

Email

User

API Request (Beta)

Raw Request User Info

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Create Private Channel

Find User by Email

EmailRequired

Return Raw Results?

Find User by Name

Full NameRequired

Return Raw Results?

Customer Satisfaction Rating Received

New Conversation Created

info

Status Changed

info

Tag Removed From Conversation

Add Message