Triggers when a Message is pushed from Slack.

Cancels a message that has been scheduled to be posted.

Post a message or thread reply to a channel. You can also schedule it to send later.

Deletes a Message.

Edits a Canvas.

Creates a new channel.

Sends a message requesting approval. Includes buttons to submit "Approve" or "Decline" responses. Execution will be held until a submission is made, then it will continue to execute.

Update basic profile fields such as name or title

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Retrieves information about a conversation (e.g., public channel, private channel, DM, or group DM).

Gets a particular Slack message using its IDs.

Returns a Message and its list of Reactions.

Finds a user by matching against their email instead of their username.

Finds a user by matching against their real name instead of their username.

Triggers when a customer rates the conversation with your agent.

Triggers when a conversation is created in Dixa

Triggers when a conversation changes its status between Open, Closed or Follow Up.

Adds a message to an existing conversation

Changes the conversation status to open or closed.

Create an Email or Contact Form Conversation

Updates the Custom User Attributes for a given end user ID.

Adds or Removes a Tag to/from a Conversation

Update an End User based on its ID

Search for conversations based on User ID

Retrieves Conversation CSAT Rating

Retrieves messages in any given conversation based on CSID

Searches for conversations in the Dixa platform

Search for end-users based on email address

Search for an Enduser based on the programatically set external identifier.

Search for end-users based on phone number

Adds a reaction to a message.

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Creates a Canvas.

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Edits a message.

Post a new message to a private channel you choose. Can also schedule a message for later.

Sets the topic on a selected channel.

Sets your Slack status to the given text and emoji.

Returns a list of User IDs representing the members of a conversation (e.g., public channel, private channel, DM, or group DM).

Gets the permalink for a particular Slack message.

Finds a Slack message using the Slack Search feature.

Finds a user by their ID.

Finds a user by their username.

Triggers when a new message is added to a conversation in Dixa.

Triggers when an internal note is added to a conversation

Triggers when a tag is added to a conversation.

Adds an internal note to a conversation

Allows you to anonymize contacts, conversations or messages

Create a callback conversation

Creates a User in Dixa with the "contact" or "agent" user category. Agents receive the default "agent" role.

Updates the Custom Conversation Attributes for a given conversation ID.

Transfers a conversation to a different queue.

Search a conversation based on CSID

Search for an Enduser based on the programatically set external identifier.

Retrieves all tags currently on a conversation

Retrieves the user based on user ID

Retrieves a queue's information based on queue ID

Search for end-users based on phone number

Search for a user based on email address