Changes the conversation status to open or closed.

Create an Email or Contact Form Conversation

Adds or Removes a Tag to/from a Conversation

Update an End User based on its ID

Search for conversations based on User ID

Retrieves Conversation CSAT Rating

Retrieves messages in any given conversation based on CSID

Searches for conversations in the Dixa platform

Search for end-users based on email address

Search for an Enduser based on the programatically set external identifier.

Search for end-users based on phone number

Triggers when a new message is posted to any public channel.

Triggers when a new message is posted to a specific #channel you choose.

Triggers when a new file is uploaded to your workspace.

Triggers when a new message is found that matches the query.

Triggers when a reaction (reactji) is added to a message in a public/private channel.

Triggers when a Message is pushed from Slack.

Adds a reminder for yourself or a teammate, just like the

Cancels a message that has been scheduled to be posted.

Post a message or thread reply to a channel. You can also schedule it to send later.

Deletes a Message.

Edits a Canvas.

Creates a new channel.

Sends a message requesting approval. Includes buttons to submit "Approve" or "Decline" responses. Execution will be held until a submission is made, then it will continue to execute.

Update basic profile fields such as name or title

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Retrieves information about a conversation (e.g., public channel, private channel, DM, or group DM).

Gets a particular Slack message using its IDs.

Returns a Message and its list of Reactions.

Finds a user by matching against their email instead of their username.

Finds a user by matching against their real name instead of their username.

Create a callback conversation

Creates a User in Dixa with the "contact" or "agent" user category. Agents receive the default "agent" role.

Transfers a conversation to a different queue.

Search a conversation based on CSID

Search for an Enduser based on the programatically set external identifier.

Retrieves all tags currently on a conversation

Retrieves the user based on user ID

Retrieves a queue's information based on queue ID

Search for end-users based on phone number

Search for a user based on email address

Set up rules to specify when this Zap can continue running.

Triggers when a custom emoji has been added to a team.

Triggers when a username or highlight word is mentioned in a public #channel.

Triggers when a new member joins a public channel, private channel or multi-person direct message you choose.

Triggers when a new message is posted to a specific #private-channel or multi-dm.

Adds a reaction to a message.

Archives a conversation (e.g., public channel, private channel, DM, or group DM).

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Creates a Canvas.

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Edits a message.

Post a new message to a private channel you choose. Can also schedule a message for later.

Sets the topic on a selected channel.

Sets your Slack status to the given text and emoji.

Returns a list of User IDs representing the members of a conversation (e.g., public channel, private channel, DM, or group DM).

Gets the permalink for a particular Slack message.

Finds a Slack message using the Slack Search feature.

Finds a user by their ID.

Finds a user by their username.