Dixa + Slack + Filter by Zapier
Send messages in Slack channels for new agent ratings of 4 or 5 in Dixa
Easily celebrate great ratings in Slack with this integration. Once it's active, when a customer satisfaction rating received in Dixa is greater than 3, this Zap automatically posts a custom note to a channel in Slack.
Easily celebrate great ratings in Slack with this integration. Once it's active, when a customer satisfaction rating received in Dixa is greater than 3, this Zap automatically posts a custom note to a channel in Slack.
- When this happens...Customer Satisfaction Rating Received
Triggers when a customer rates the conversation with your agent.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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About Dixa
Dixa is omnichannel customer service software that unifies voice, email, chat, and messaging apps into one single platform.
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About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.