Connect Discord and Jira Service Management to unlock the power of automation
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Set up your first integration
Quickly connect Discord to Jira Service Management with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Discord with Jira Service Management - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message Posted to Channel" from Discord.
Add your action
An action happens after the trigger—such as "Create Request" in Jira Service Management.
You’re connected!
Zapier seamlessly connects Discord and Jira Service Management, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- ChannelRequired
Try ItTriggerPolling- Channel typeRequired
- Emoji
- Limitation_notice
Try ItTriggerPolling- Forum Channel
- Ignore previously archived Posts?Required
Try ItTriggerPolling- Role Assigned to User
Triggers when a role is assigned to a user.
Try ItTriggerPolling
- New User Added
Triggers when a new user joins the Discord Server.
Try ItTriggerPolling - Forum ChannelRequired
Try ItTriggerPolling- Channel typeRequired
- Member
Try ItTriggerPolling- UserRequired
- RoleRequired
ActionWrite
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Practical ways you can use Discord and Jira Service Management
Notify Discord about new Jira service requests
When a new service request is created in Jira Service Management, Zapier sends a message to a specified Discord channel. This keeps the support team informed in real time, ensuring no request is overlooked and improving team responsiveness for better customer support.
Customer Support Ops
Sync Jira project updates to Discord
When a Jira service request is updated, Zapier posts a message in a Discord channel. This helps engineering teams instantly share updates or progress inside their team communication channel, reducing back-and-forth follow-ups and keeping everyone on the same page.
Engineering
Create Jira service requests from Discord mentions
When a user or role is mentioned in a Discord channel, Zapier automatically creates a new service request in Jira Service Management. This ensures IT tickets can be raised quickly and assigned without monitoring multiple platforms, improving response time to requests.
IT
