Delighted + Textline

Send messages in Textline for every new response in Delighted

Easily stay informed and connected with your customers by sending a Textline message when you receive new feedback in Delighted. This automation ensures your customer support team can immediately address any concerns or comments, enhancing your customer service and fostering positive relationships. Save time and streamline communication with this seamless workflow.

When this happens...
New Response
Triggers when a new response is received in this Delighted Project.
TriggerPolling
automatically do this!
Send Message
Sends a new message to a contact.
ActionWrite

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Supported triggers and actions

New Response
Triggers when a new response is received in this Delighted Project.
Trigger
Polling
Try It
- Person ID
- EmailRequired
- Phone Number
- Name
- Properties
Action
Write
- EmailRequired
- Name
- Last Sent At
Action
Write
- Person ID
- Email
- Phone Number
Action
Write
- EmailRequired
- Name
- Delay
- Properties
Action
Write

- EmailRequired
Action
Write
- Platform IDRequired
Action
Search

- Trend ID
- Groups
- Since
- Until
Action
Search
New Contact Message
Triggers when a contact sends you a new message.
Trigger
Instant
Try It
- DepartmentRequired
- Title
- Message BodyRequired
- Recipient GroupRequired
- Phone Number(s)
- Tag
- Saved Search
- Scheduled to Send At
Action
Write
- SurveyRequired
- Recipient GroupRequired
- Phone Number(s)
- Tag
- Saved Search
- CSAT Department
- CSAT Agent
Action
Write
- Phone NumberRequired
- Name
- Notes
- Tags
- Tags Handling
Action
Write
- Phone NumberRequired
Action
Search

New Unsubscribe
Triggers when a person unsubscribes from Delighted surveys.
Trigger
Polling
Try It
- Person ID
- Email
- Phone NumberRequired
- Name
- Properties
Action
Write
- Person IDRequired
- Created At
- ScoreRequired
- Comment
- Properties
Action
Write
- Person ID
- Email
- Phone Number
Action
Write
- Phone NumberRequired
- Email
- Name
- Delay
- Properties
Action
Write
- Email
- Phone Number
Action
Search
- Platform ID
- Per Page
- Person ID
- Email
- Phone Number
Action
Search
- EmailRequired
- Phone Number
- Name
- Last Sent At
Action
Search or write
- Phone NumberRequired
- DepartmentRequired
- Message BodyRequired
Action
Write
- Phone NumberRequired
- DepartmentRequired
- Message BodyRequired
Action
Write
- AgentRequired
- Make AvailableRequired
Action
Write
- EmailRequired
Action
Search