Textline Integrations
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New Contact Message
Triggers when a contact sends you a new message.
Try ItDepartmentRequired
Department to send Announcement from.
Title
The Title of the Announcement.
Message BodyRequired
The text to send.
Recipient GroupRequired
Select which Recipient Group you would like to send the announcement to. Once selected fill out the associated field below. You do not need to fill out the others.
Phone Number(s)
If Phone Numbers is selected above, enter the phone numbers you would like to use, each separated by a comma.
Tag
If Tag is selected in the Recipient Group above, type in the tag which you would like to use. Make sure to use the tag exactly as it is spelled in Textline.
Saved Search
If Saved Search is selected in the Recipient Group above, select the Saved Search that you would like to use.
Scheduled to Send At
When the announcement is scheduled to go out (if applicable).
SurveyRequired
Select the survey that you would like to send.
Recipient GroupRequired
Select which Recipient Group you would like to send the survey to. Once selected fill out the associated field below. You do not need to fill out the others.
Phone Number(s)
If Phone Numbers is selected above, enter the phone numbers you would like to use, each separated by a comma.
Tag
If Tag is selected in the Recipient Group above, type in the tag which you would like to use. Make sure to use the tag exactly as it is spelled in Textline.
Saved Search
If Saved Search is selected in the Recipient Group above, select the Saved Search that you would like to use.
CSAT Department
CSAT Only: select the department you would like your CSAT survey to be associated with.
CSAT Agent
CSAT Only: select the agent you would like your CSAT survey to be associated with.
Phone NumberRequired
Name
Notes
Tags
A comma and/or space separated list of tags for this contact. All current tags will be replaced by the new tags if this is set.
Tags Handling
Select how you would like Textline to handle the info you have added in the Tags field in regards to the existing (if any) tags.
Phone NumberRequired
DepartmentRequired
Message BodyRequired
Phone NumberRequired
DepartmentRequired
Message BodyRequired
AgentRequired
Select the agent you would like to update.
Make AvailableRequired
True if making the Agent Available, false if making them Unavailable.
EmailRequired
Email for agent.
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