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Cognito Forms + Freshdesk

Create Freshdesk tickets from new Cognito Forms entries

Easily streamline your customer support process with this efficient workflow that connects Cognito Forms and Freshdesk. Whenever a new entry is submitted in Cognito Forms, a ticket will be created in Freshdesk, ensuring your support team stays on top of incoming requests. Save time and enhance your response rate while providing top-notch customer service.

Easily streamline your customer support process with this efficient workflow that connects Cognito Forms and Freshdesk. Whenever a new entry is submitted in Cognito Forms, a ticket will be created in Freshdesk, ensuring your support team stays on top of incoming requests. Save time and enhance your response rate while providing top-notch customer service.

  1. When this happens...
    Cognito FormsCognito Forms
    New Entry

    Triggers when someone fills out your form.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    • IdRequired

    Action
    Write
    • FormRequired

    • Availability Start

    • Availability End

    • Not Available Message

    Action
    Write
    • FormRequired

    Trigger
    Instant
    Try It
    • FormRequired

    Action
    Write
    • IdRequired

    • FormRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
cognito-forms logo
cognito-forms logo

About Cognito Forms

Cognito Forms is an easy-to-use form builder that allows users to quickly build a form, include it on their website, and start capturing entries without having to do any development.
Learn moreHelp

Related categories

  • Forms & Surveys

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freshdesk logo
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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