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CloudTalk + Groove + Formatter by Zapier

Create CloudTalk contacts from new Groove customers

Know who's calling without the hassle of manual input. This integration automatically imports new Groove customer details into your CloudTalk contacts.

Know who's calling without the hassle of manual input. This integration automatically imports new Groove customer details into your CloudTalk contacts.

  1. When this happens...
    GrooveGroove
    Customer Added

    Triggers when a customer is created.

    TriggerInstant
  2. automatically do this...
    Formatter by ZapierFormatter by Zapier
    Text

    Work with text data to find & replace, capitalize, remove HTML, and more (with line-item support).

    ActionWrite
  3. then do this!
    CloudTalkCloudTalk
    Create Contact

    Create a new contact.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Groove triggers, actions, and search

    Agent Replied

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Customer Replied

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • Assignee

    • Assigned Group

    • Priority

    • Mailbox

    Trigger
    Instant
    Try It
cloudtalk logo

About CloudTalk

CloudTalk help modern sales and customer service teams provide better phone support and close more deals.

Related categories

  • Phone & SMS
groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn moreHelp

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formatter logo

About Formatter by Zapier

Data isn't always in the format you need. Perhaps a date is in International format, but your app needs it in American format. Or maybe you need to Title Case a subject, truncate text for a Tweet, or turn Markdown text into HTML for your blog. Zapier's Formatter tool can help.

Related categories