Chargify + Freshservice

Chargify + Freshservice integrations

Create tickets in Freshservice for new subscription states in Chargify

When a new subscription state is detected in Chargify, this workflow swiftly establishes a corresponding ticket in Freshservice. This seamless link between the two apps ensures key subscription updates are recorded, managed and resolved effectively in Freshservice. This automation enhances customer service efficiency and maintains your team's focus on vital tasks.

When this happens...
New Subscription StateTriggers when the state of a subscription changes.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshservice for your domain.
ActionWrite

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More things you can do with Chargify and Freshservice

Discover other triggers and actions you can use with Chargify and Freshservice

New Customer
Triggers when a customer is added.
Trigger
Polling
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New Subscription
Triggers when a new subscription is created.
Trigger
Polling
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Updated Subscription
Triggers when a subscription is updated.
Trigger
Polling
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- First_name
- Last_name
- Email
  Required
- Cc_emails
- Organization
- Reference
- Address
- Address 2
- City
- State
- Zip
- Country
- Phone
Action
Write
- Product
  Required
- Customer
  Required
- Payment Profile
- Ref
- Coupon_code
- Payment_collection_method
- Receives_invoice_emails
- Net_terms
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Email
- Id
- Organization
Action
Search

- Product_family_id
- Product Family Name
- Product Family Description
Action
Search
- Email
  Required
- Id
- Organization
- First_name
- Last_name
- Cc_emails
- Reference
- Address
- Address 2
- City
- State
- Zip
- Country
- Phone
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Invoice
Triggers when a new invoice is created.
Trigger
Polling
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- Event Trigger
  Required
Trigger
Polling
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- Type of discount
  Required
- Product Family
  Required
- Name
  Required
- Code
  Required
- Description
  Required
- Allow_negative_balance
- Recurring
- End_date
- Stackable
- Compounding_strategy
- Restricted_products
- Restricted_components
Action
Write
- Product
  Required
- Name
  Required
- Handle
- Price_in_cents
  Required
- Interval
  Required
- Interval_unit
  Required
- Trial_price_in_cents
- Trial_interval
- Trial_interval_unit
- Trial_type
- Initial_charge_in_cents
- Initial_charge_after_trial
- Expiration_interval
- Expiration_interval_unit
Action
Write
- Subscription
  Required
- Product
- Receives_invoice_emails
- Next_billing_date
- Net_terms
Action
Write
- Product_family_id
  Required
- Include_archived
Action
Search
- Product_id
- Product_name
- Product_description
Action
Search
- Subscription_id
  Required
Action
Search
- Subscription_id
  Required
- Product
  Required
- Customer
  Required
- Payment Profile
- Ref
- Coupon_code
- Payment_collection_method
- Receives_invoice_emails
- Net_terms
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Chargify

Chargify is a Recurring Billing and Subscription Management tool platform that's designed to remove billing bottlenecks and give teams the speed and flexibility to grow faster.

Learn moreLearn moreHelpHelp

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related Zap Templates

Create Freshservice tickets for new Chargify customers

Related Zap Templates

Create Freshservice tickets for new Chargify customers