Amazon Alexa + LiveAgent
Create LiveAgent conversations when new Amazon Alexa phrases are spoken
Initiate seamless customer support interactions with this handy workflow. When a specific trigger phrase is spoken to Amazon Alexa, a new conversation in LiveAgent will be automatically created. Save time and provide quick, personalized assistance for your clients using this efficient automation.
Initiate seamless customer support interactions with this handy workflow. When a specific trigger phrase is spoken to Amazon Alexa, a new conversation in LiveAgent will be automatically created. Save time and provide quick, personalized assistance for your clients using this efficient automation.
- When this happens...Trigger Phrase Spoken
Triggers when you ask Alexa to trigger a zap with your trigger phrase. Requires the Zapier skill on an Alexa enabled device.
- automatically do this!Create Conversation
Creates new conversation.
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Example
Trigger Phrase(s)Required
Additional Prompt Question
Try ItNew Customer
Triggers when a new customer is added to system.
Try ItDepartmentRequired
Email AddressRequired
SubjectRequired
Recipient EmailRequired
MessageRequired
Recipient Name
CC Email Address
Conversation Status
Mail Messsage ID
Do Not Send Mails
Is Html Message
Email AddressRequired
Group NameRequired
New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItEmail AddressRequired
Name of GroupRequired
EmailRequired
Name
Gender
Role
