Aircall + Slack

Aircall + Slack integrations

"send Slack channel messages for new messages received in Aircall"

Stay connected and in the loop with your team by integrating Aircall and Slack in your workflow. This automation sends a channel message in Slack whenever a new message is received in Aircall, ensuring important communications are shared promptly and efficiently. This seamless connection between Aircall and Slack boosts team productivity by eliminating manual message forwarding.

When this happens...
Message ReceivedTriggers when a new message is received to Aircall accounts.
TriggerInstant
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Send Channel MessageTriggers when a new message is posted to a specific #channel you choose.
ActionWrite

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More things you can do with Aircall and Slack

Discover other triggers and actions you can use with Aircall and Slack

Call Action Item Created
Triggers when a call action item is created.
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AI Voice Agent Ended
Triggers when an AI virtual agent ends a call.
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AI Voice Agent Started
Triggers when an AI virtual agent starts handling a call.
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Call Declined by Agent
Triggers when a call declined by agent.
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Call Commented
Triggers when a call is commented, either by Agents from their Aircall Phone, or via the Public API.
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Call Created
Triggers when a call started.
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Call Transferred Externally
Triggers when a call is transferred externally.
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Call IVR Option Selected
Triggers when call IVR option is selected.
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Call Sentiment Created
Triggers when sentiment analysis is generated for a call and indicates customer’s sentiment/mood on the call.
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Call Transferred Internally
Triggers when a call is transferred internally.
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Call Voicemail Left
Triggers when ~30sec after calls end if a voicemail is present.
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Contact Deleted
Triggers when a contact is deleted.
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Custom Summary Result Created
Triggers when custom summary result is created.
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Message Received
Triggers when a new message is received to Aircall accounts.
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Message Status Updated
Triggers when the message from Aircall accounts has an updated status.
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Number Deleted
Triggers when a number is deleted.
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Playbook Result Updated
Triggers when a playbook result is updated.
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Call Transcription Created
Triggers when a call transcription is created.
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User Connected
Triggers when a user becomes online.
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User Deleted
Triggers when a user is deleted.
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User Opened
Triggers when a user becomes available according to their working hours.
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- Call ID
  Required
- Tag IDs
  Required
Action
Write
- Call ID
  Required
Action
Write
- First Name
- Last Name
- Company Name
- Information
- Phone Number Label
  Required
- Phone Number
  Required
- Email Label
- Email Address
Action
Write
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Availability Status
- Role Ids
- Wrap Up Time
- Inviter User Id
Action
Write
- Call ID
  Required
Action
Write
- Team Id
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
- Title Text
  Required
- Title Link
- Short Text 1 Label
- Short Text 1 Text
- Short Text 1 Link
- Short Text 2 Label
- Short Text 2 Text
- Short Text 2 Link
- User Card Label
- User Card User ID
Action
Write
- Call ID
  Required
- User ID
- Team ID
- Phone Number
- Dispatching Strategy
Action
Write
- Contact ID
  Required
- First Name
- Last Name
- Company Name
- Information
Action
Write
- First Name
- Last Name
- Availability Status
- Substatus
- Role Ids
- Wrap Up Time
- User Id
  Required
Action
Write
- Team Id
  Required
Action
Search
- From
- To
- Order
Action
Search
- User id
  Required
Action
Search
- Call ID
  Required
Action
Search
- From
- To
- Order
Action
Search
New Channel
Triggers when a new #channel is created.
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Instant
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- Include_alias
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- Username
- Highlight Word
- Trigger for Bot Messages?
- Only Public Channels?
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Instant
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- Channel
  Required
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Instant
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- Channel
  Required
- Trigger for Bot Messages?
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Instant
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New Saved Message
Triggers when you save a message.
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Instant
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- Channel
  Required
- Message
  Required
- Reaction
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Channel
  Required
- Users
  Required
Action
Write
- Title
- Content
- Channel ID
Action
Write
- Send Multi Message
- Message Text
  Required
- Send as a bot?
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Allowed_edit_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
- Content Type
- Reply Broadcast
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
- Topic set by
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Search Query
  Required
- Sort By
- Sort Direction
- Include Bot Messages in Search Results?
Action
Search
- ID
  Required
- Return Raw Results?
Action
Search
- Username
  Required
- Return Raw Results?
Action
Search

AI Insights Created
Triggers when AI Insights of a call including call summary and key topics of the converstation are created.
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AI Voice Agent Escalated
Triggers when a call handled by AI Voice Agent has been escalated or transferred to a human agent.
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AI Voice Agent Summary
Triggers when a call handled by AI Voice Agent is completed and the agent successfully collected answers to intake questions configured on the agent (e.g., 'What is your full name?', 'What is your email address?').
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Call Answered
Triggers when a call answered.
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Call Assets Generated
Triggers when call recording or voicemail link is available.
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Call Ended
Triggers when a call is ended.
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Instant
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Call on Hold
Triggers when a call is on hold.
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Instant
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Call Ringing on Agent
Triggers when a call ringed to a specific agent.
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Instant
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Call Tagged
Triggers when a call is tagged.
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Instant
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Call Unhold
Triggers when a call was unhold.
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Instant
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Contact Created
Triggers when a contact is created.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated.
Trigger
Instant
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Custom Summary Result Updated
Triggers when custom summary result is updated.
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Instant
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Message Sent
Triggers when a new message is sent from Aircall accounts.
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Instant
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Number Created
Triggers when a number is created.
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Playbook Result Generated
Triggers when a playbook result is generated.
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Instant
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Realtime Transcription Utterances Received
Triggers when a realtime transcription utterances is received.
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Instant
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User Closed
Triggers when a user becomes unavailable according to their working hours.
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Instant
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User Created
Triggers when a user is created.
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Instant
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User Disconnected
Triggers when a user goes offline.
Trigger
Instant
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- Call ID
  Required
- Comment
  Required
Action
Write
- Team Id
  Required
- User Id
  Required
Action
Write
- User Id
  Required
- To
  Required
Action
Write
- Team Name
  Required
Action
Write
- Call ID
  Required
Action
Write
- Contact ID
  Required
Action
Write
- User Id
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Call ID
  Required
Action
Write
- Team Id
  Required
- User Id
  Required
Action
Write
- Number Id
  Required
- To
  Required
- Body
  Required
- Agent Id
Action
Write
- User Id
  Required
- Number Id
  Required
- To
  Required
Action
Write
- Call ID
  Required
Action
Write
- Number ID
  Required
- Name
- Live Recording Activated
- Priority
- Welcome Message URL
- Waiting Music URL
- IVR Message URL
- Voicemail Message URL
- After Hours Message URL
- Ringing Tone URL
Action
Write
- Order
  Required
Action
Search
- Contact ID
  Required
Action
Search
- User Id
  Required
Action
Search
- User Id
  Required
- Order
Action
Search
- From
- To
- Order
- Direction
- User ID
- Phone Number
- Tags
- Fetch Contact
- Fetch Short URLs
- Fetch Call Timeline
Action
Search
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- Search Query
  Required
- Optimized data
Trigger
Polling
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- Channel ID
- Reaction
- Member ID
- Message Author ID
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Instant
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- Automation Identifier
- Access type
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Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Text
  Required
- Remind when?
  Required
- Remind who?
Action
Write
- Conversation ID
  Required
- Scheduled As
  Required
- Scheduled Message ID
  Required
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Message Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this automation?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Allowed_delete_copy
- Conversation ID
  Required
- Message TS (ID)
  Required
- Posted By
Action
Write
- Canvas ID
  Required
- Operation
  Required
Action
Write
- Channel Name
  Required
Action
Write
- Status_copy
- Approval request message
  Required
- Send message as
  Required
- Approval type
  Required
- Zap_id
- Include a link to this automation?
- Approve button URL
- Approve button label
- Add decline button
- Add details button
- Require confirmation
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID (ts)
  Required
Action
Search
- Conversation ID
  Required
- Message TS (ID)
  Required
Action
Search
- Email
  Required
- Return Raw Results?
Action
Search
- Full Name
  Required
- Return Raw Results?
Action
Search

About Aircall

Aircall is a customer communications platform — call, message, and AI events as triggers; calls, contacts, and more as actions.

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

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