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2Chat + Pipeline CRM

Create new Pipeline CRM activities from new whatsapp messages in 2Chat

Seamlessly manage your business processes with this workflow. When a new WhatsApp message arrives in your 2Chat app, an activity is instantly created in your Pipeline CRM. This facilitates prompt communication and response without having to toggle between applications. Simplify interaction management and improve customer relationships with this automation.

When this happens...
New WhatsApp MessageTriggers when a new message is either sent or received on 2Chat. Works for messages sent by agents or sent by your users/customers.
TriggerInstant
automatically do this!
Create ActivityCreates a new activity (note) on a person, company, or deal. Use this to log meeting notes, call summaries, or any record of interaction — each activity is added to the timeline, not overwritten.
ActionWrite

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More things you can do with 2Chat and Pipeline CRM

Discover other triggers and actions you can use with 2Chat and Pipeline CRM

- Virtual Number ID
  Required
Trigger
Instant
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- Virtual Number ID
  Required
Trigger
Instant
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- From Number
  Required
Trigger
Instant
Try It
- Connected Number
  Required
Trigger
Instant
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- Connected Number
  Required
- WhatsApp Group ID
  Required
Trigger
Instant
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- Connected Number
  Required
- WhatsApp Group ID
  Required
Trigger
Instant
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- Connected Number
  Required
Trigger
Instant
Try It

- Connected Number
  Required
Trigger
Instant
Try It
- To Number
  Required
- From Number
  Required
Action
Write
- From Number
  Required
- To Number
  Required
- Template UUID
  Required
Action
Write
- Connected Number
  Required
- Product Name
  Required
- Default Image URL
  Required
- Product Description
- Product Price
- Product Currency
- Hide Product
- Product URL
- Custom Product ID
Action
Write
- Connected Number
  Required
- Product ID
  Required
Action
Write
- Connected Number
  Required
- Product ID
  Required
- Product Name
- Default Image URL
- Product Description
- Product Price
- Hide Product
- Product URL
- Custom Product ID
Action
Write
- Connected Number
  Required
- WhatsApp Group ID
  Required
- Media Public URL
  Required
- Caption
Action
Write
- From Number
  Required
- To Number
  Required
- Media Public URL
  Required
- Caption
Action
Write
- Connected Number
  Required
- Image Public URL
  Required
Action
Write
- Connected Number
  Required
- WhatsApp Status
  Required
Action
Write
- Connected Number
  Required
- Video Public URL
  Required
Action
Write
- Connected Number
  Required
- Target Number
  Required
Action
Search
- Connected Number
  Required
- WhatsApp Group ID
  Required
Action
Search
- Field to Watch
  Required
Trigger
Instant
Try It
- Status
- Source
- Stage
Trigger
Instant
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Deleted Company
Triggers when a company is deleted from your Pipeline CRM account.
Trigger
Instant
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Deleted Person
Triggers when a person is deleted from your Pipeline CRM account.
Trigger
Instant
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New Activity
Triggers when a new activity or note is created in your Pipeline CRM account.
Trigger
Instant
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New Task
Triggers when a new task is created in your Pipeline CRM account.
Trigger
Instant
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New Customer
Triggers when a company is converted to a customer in your Pipeline CRM account.
Trigger
Instant
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- Source
- Status
Trigger
Instant
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- Company
  Required
Action
Write
- Name
  Required
- Description
- All Day?
- Association Type
- Start Date & Time
  Required
- End Date & Time
  Required
- Category
- Owner ID
Action
Write
- Name
- Phone
- Website
- Email
- Address 1
- Address 2
- City
- State
- Postal Code
- Country
- Summary
- Phone 2
- Phone 3
- Phone 4
- Fax
- Instant Messenger
- Twitter
- LinkedIn URL
- Facebook URL
- Image URL
- Owner
Action
Write
- First Name
- Check for Duplicates?
- Mobile
- Last Name
- Phone
- Title / Position
- Website
- Email
- Company
- Company ID
- Type
- Work Address 1
- Work Address 2
- Work City
- Work State
- Work Postal Code
- Work Country
- Home Address 1
- Home Address 2
- Home City
- Home State
- Home Postal Code
- Home Country
- Secondary Email
- Fax
- Home Email
- Home Phone
- Instant Messenger
- Tags
- Status
- Source
- Summary
- Image URL
- Facebook URL
- LinkedIn URL
- Twitter Username
- Owner
Action
Write
- Id
  Required
Action
Write
- Task ID
  Required
- Name
- Description
- Due Date
- Complete
- Status
- Category
- Owner
- Association Type
Action
Write
- Id
  Required
- Expected Close Date
- Name
- Company Name
- Company ID
- Primary Contact ID
- Status
- Value
- Stage
- Source
- Summary
- Probability
- Archived
- Loss Reason
- Loss Reason Notes
- Won Reason
- Won Reason Notes
- Revenue Type
- Address 1
- Address 2
- City
- State
- Postal Code
- Country
- Owner
Action
Write
- File URL
  Required
- Title
- Deal
- Person
- Company
- Owner
Action
Write
- Name
- Id
- Email
- Phone
- Website
- LinkedIn URL
- Owner
- Is Customer
- City
- State
- Country
- Tags
Action
Search
- Email
- Full Name
- Id
- Phone Numbers
- First Name
- Last Name
- Secondary Email
- Company Name
- Company ID
- Type
- Position
- Lead Source
- Lead Status
- Owner
- LinkedIn URL
- Tags
Action
Search
- Name
- Id
- Email
- Phone
- Website
- LinkedIn URL
- Owner
- Is Customer
- City
- State
- Country
- Tags
- Website
- Address 1
- Address 2
- Postal Code
- Summary
- Phone 2
- Phone 3
- Phone 4
- Fax
- Instant Messenger
- Twitter
- Facebook URL
- Image URL
- Owner
Action
Search or write
- Email
- Full Name
- Id
- Phone Numbers
- First Name
- Last Name
- Secondary Email
- Company
- Company ID
- Type
- Title / Position
- Source
- Status
- Owner
- LinkedIn URL
- Tags
- Check for Duplicates?
- Mobile
- Phone
- Website
- Work Address 1
- Work Address 2
- Work City
- Work State
- Work Postal Code
- Work Country
- Home Address 1
- Home Address 2
- Home City
- Home State
- Home Postal Code
- Home Country
- Fax
- Home Email
- Home Phone
- Instant Messenger
- Tags
- Summary
- Image URL
- Facebook URL
- Twitter Username
- Owner
Action
Search or write

- Virtual Number ID
  Required
Trigger
Instant
Try It
- Connected Number
  Required
Trigger
Instant
Try It
- Connected Number
  Required
Trigger
Instant
Try It
- Connected Number
  Required
Trigger
Instant
Try It
- Connected Number
  Required
- WhatsApp Group ID
  Required
Trigger
Instant
Try It
- Connected Number
  Required
- WhatsApp Group ID
  Required
Trigger
Instant
Try It
- Connected Number
  Required
- Time Period
  Required
Trigger
Instant
Try It
- First Name
  Required
- Last Name
- Profile Picture URL
- Phone Number
- Email Address
Action
Write
- To Number
  Required
- From Number
  Required
- Text Message
  Required
Action
Write
- Connected Number
  Required
- Collection Name
  Required
- Product IDs to Add
  Required
Action
Write
- Connected Number
  Required
- Collection ID
  Required
Action
Write
- Connected Number
  Required
- Collection ID
  Required
- Product IDs to Add
- Product IDs to Remove
Action
Write
- From Number
  Required
- Phone Number to Check
  Required
Action
Write
- Connected Number
  Required
- WhatsApp Group ID
  Required
- Text Message
Action
Write
- To Number
  Required
- From Number
  Required
- Text Message
  Required
Action
Write
- Connected Number
  Required
- Image Public URL
  Required
Action
Write
- Connected Number
  Required
- Text Status
  Required
- Background Color
  Required
- Font Size
  Required
Action
Write
- Connected Number
  Required
- Target Number
  Required
Action
Search
- Connected Number
  Required
Action
Search
- Field to Watch
  Required
Trigger
Instant
Try It
Deal Lost
Triggers when a deal is marked as lost in your Pipeline CRM account.
Trigger
Instant
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Deal Won
Triggers when a deal is marked as won in your Pipeline CRM account.
Trigger
Instant
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Deleted Deal
Triggers when a deal is deleted from your Pipeline CRM account.
Trigger
Instant
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- Stage
- Status
- Source
Trigger
Instant
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New Event
Triggers when a new calendar event is created in your Pipeline CRM account.
Trigger
Instant
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New Company
Triggers when a new company is created in your Pipeline CRM account.
Trigger
Instant
Try It
- Status
- Source
- Stage
Trigger
Instant
Try It
- Field to Watch
  Required
Trigger
Instant
Try It
- Person ID
- Category
- Deal ID
- Company ID
- Content
- Author
- File URL
Action
Write
- Name
  Required
- Description
- Due Date
- Association Type
- Category
- Owner ID
Action
Write
- Name
  Required
- Expected Close Date
- Company Name
- Company ID
- Primary Contact ID
- Status
- Value
- Stage
- Source
- Summary
- Probability
- Archived
- Loss Reason
- Loss Reason Notes
- Won Reason
- Won Reason Notes
- Revenue Type
- Owner
- Address 1
- Address 2
- City
- State
- Postal Code
- Country
Action
Write
- Email
- Phone
Action
Write
- Event ID
  Required
- Name
- Description
- All Day?
- Start Time
- End Time
- Status
- Category
- Owner
- Association Type
Action
Write
- Id
  Required
- Name
- Phone
- Website
- Email
- Address 1
- Address 2
- City
- State
- Postal Code
- Country
- Summary
- Phone 2
- Phone 3
- Phone 4
- Fax
- Instant Messenger
- Twitter
- LinkedIn URL
- Facebook URL
- Image URL
- Owner
Action
Write
- Id
  Required
- First Name
- Mobile
- Last Name
- Phone
- Title / Position
- Website
- Email
- Company
- Company ID
- Type
- Work Address 1
- Work Address 2
- Work City
- Work State
- Work Postal Code
- Work Country
- Home Address 1
- Home Address 2
- Home City
- Home State
- Home Postal Code
- Home Country
- Secondary Email
- Fax
- Home Email
- Home Phone
- Instant Messenger
- Tags
- Status
- Source
- Summary
- Image URL
- Facebook URL
- LinkedIn URL
- Twitter Username
- Owner
Action
Write
- Person ID
- Deal ID
- Company ID
- Category
- Author
Action
Search
- Name
- Primary Contact Email Address
- Id
- Company Name
- Company ID
- Primary Contact ID
- Stage
- Pipeline
- Status
- Owner
- Source
- Archived
- Loss Reason
- Tags
Action
Search
- Email
- Phone
Action
Search
- Name
  Required
- Primary Contact Email Address
- Id
- Company Name
- Company ID
- Primary Contact ID
- Stage
- Pipeline
- Status
- Owner
- Source
- Archived
- Loss Reason
- Tags
- Expected Close Date
- Value
- Stage
- Source
- Summary
- Probability
- Loss Reason
- Loss Reason Notes
- Won Reason
- Won Reason Notes
- Revenue Type
- Owner
- Address 1
- Address 2
- City
- State
- Postal Code
- Country
Action
Search or write

About 2Chat

2Chat is a conversational commerce automation tool for WhatsApp, Instagram, Messenger, and SMS.

Learn moreLearn moreHelpHelp

Related categories

eCommerce

About Pipeline CRM

Simple and useful CRM software in the cloud. Sell more today with sales tracking software. Our CRM software will help organize, track, and manage your deals, leads, and contacts.

Learn moreLearn moreHelpHelp

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CRM (Customer Relationship Management)

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