Put Freshservice to work with AI and enterprise-grade automation
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Or pick an app to pair with
ConnectWise Manage
CRM (Customer Relationship Management)
monday.com
Project Management
Airtable
Databases
Jira Software Cloud
Project Management
ClickUp
Project Management
Freshdesk
Customer Support
Smartsheet
Spreadsheets
Salesforce
CRM (Customer Relationship Management)
Typeform
Forms & Surveys
ConnectWise Manage
CRM (Customer Relationship Management)
monday.com
Project Management
Airtable
Databases
Jira Software Cloud
Project Management
ClickUp
Project Management
Freshdesk
Customer Support
ConnectWise Manage
CRM (Customer Relationship Management)
monday.com
Project Management
Airtable
Databases
Jira Software Cloud
Project Management
ClickUp
Project Management
Freshdesk
Customer Support
Smartsheet
Spreadsheets
Salesforce
CRM (Customer Relationship Management)
Typeform
Forms & Surveys
Join millions worldwide who automate their work using Zapier
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket
- Approval TypeRequired
- ApproverRequired
ActionWrite
For builders
Let your AI safely access Freshservice
Go beyond Zap workflows. Install Zapier in your AI to call Freshservice actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in Freshservice from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose Freshservice actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Freshservice connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "freshservice", owner: "me" });
await zapier.runAction({
app: 'freshservice',
action: 'add_notes_to_ticket_action',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
Freshservice Help & Support
Common questions
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