Box + Freshservice

Monitor your company's Box account by getting Freshservice tickets for new files

If you're responsible for your company's Box account, you want to stay on top of the new files added. This Zapier automation gives you just that, including control of which folder to keep an eye on, and puts the alerts right inside your Freshservice account.

When this happens...
New File
Triggered when you add a new file to a folder.
TriggerScheduled
automatically do this!
Create Ticket
Create a ticket in Freshservice for your domain.
ActionWrite

Try this template

Supported triggers and actions

What does this mean?

New Comment
Triggered when someone comments on a file in a folder you own/collaborate on.
Trigger
Scheduled
New Event
Triggered when a new event is performed (this is the activity stream).
Trigger
Scheduled
New File
Triggered when you add a new file to a folder.
Trigger
Scheduled
New Folder
Triggered when you add a new folder.
Trigger
Scheduled
Task Assigned to You
Triggered when you are assigned a task.
Trigger
Scheduled
Add User as Collaborator
Adds an individual user as a collaborator on a folder.
Action
Write
Add Comment to File
Adds a comment to a file.
Action
Write
Upload File
Copy an already-existing file from another service to Box.
Action
Write
Box
Creates a brand new folder at the path you specify.
Scheduled
Action
Box
Moves or copies a file from one folder to another.
Scheduled
Action
Box
Creates a brand new text (.txt) file from plain text content you specify.
Scheduled
Action
Box
Adds a task to a file.
Scheduled
Action
Box
Search for a specific file by name.
Scheduled
Action
Box
Search for a specific folder by name.
Scheduled
Action
Freshservice
Triggers when there is a new ticket is created in Freshservice.
Instant
Trigger
Freshservice
Triggers when a new User is created.
Instant
Trigger
Freshservice
Triggers when a Ticket is updated.
Instant
Trigger
Freshservice
Triggers when a user is updated.
Instant
Trigger
Freshservice
Create a ticket in Freshservice for your domain.
Scheduled
Action
Freshservice
Allows you to create a Requester in Freshservice for your support domain.
Scheduled
Action