HelpDesk MCP
Customer Support
Use HelpDesk MCP to take action in your AI tools
Use Zapier Agents for a quick no-code setup, or connect to any AI environment with the Zapier MCP server.
Try in any AI platform
Supported actions
Create Ticket
Creates a new ticket.
Update Ticket / Send Reply
Change ticket properties or send reply.
Add Followers to Ticket
Add followers to an existing ticket.
Add Tags to Ticket
Add tags to an existing ticket.
Create Upload Transaction
Start upload transaction to allow attachments upload.
Upload Attachment During Transaction
Upload attachment during open transaction.
Find Tickets
Finds an existing tickets
Find or Create Ticket
Finds an existing tickets
Use HelpDesk MCP with any AI assistant
Zapier HelpDesk MCP lets you connect HelpDesk's actions with any AI tool that supports MCP, all without managing integrations or writing glue code. It's built for developers who want flexibility without complexity.
Step 1: Generate your secure MCP URL
Get your unique, dynamic MCP server URL instantly. This endpoint securely connects your AI assistant to Zapier's vast integration network.
Step 2: Choose your Zapier Actions
Customize the specific actions your AI assistant can perform within HelpDesk. Select and scope actions to align with your HelpDesk workflows.
Step 3: Connect with your tool of choice
Integrate your AI Assistant seamlessly using your generated MCP endpoint, enabling your AI Assistant to execute real-world tasks securely and reliably.
Introducing the Zapier MCP integration
Why developers love Zapier MCP
- No need to build or host your own APIs
- Connect once, access 30,000+ Zapier actions
- Secure, scoped access by default
- Works across your favorite dev tools
