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Create customer and job records from inquiry email

Automatically monitor incoming inquiry emails across Gmail and AI by Zapier, and route extracted details into PostgreSQL. Create and update customer, address, and job records when inquiry emails arrive, matches break, or validation completesβ€”so you can create records, avoid duplicate entries, and send confirmation emails without manual data entry.

How this automation creates accurate records

When inquiry emails arrive with unstructured details, delays can stall scheduling and create duplicate CRM entries. This automation parses lead fields, checks address and customer matches, creates linked records in PostgreSQL, and sends a confirmation emailβ€”so your team can move faster.

  1. 1.Catches inquiry emails by search

    Integrate Gmail and email intake tools to catch inquiry emails and to supply message content for processing.

    Gmailor swap with your favorite app
  2. 2.Parses lead fields from email text

    Integrate AI by Zapier and data extraction tools to extract names, contact details, address parts, and to clean the address string.

    AI by Zapieror swap with your favorite app
  3. 3.Looks up address by formatted key

    Integrate PostgreSQL and address lookup tools to find a matching address record by formatted street plus zip and to prevent duplicates.

    PostgreSQLor swap with your favorite app
  4. 4.Finds customer by extracted email

    Integrate PostgreSQL and CRM lookup tools to find an existing customer record by email and to confirm ownership.

    PostgreSQLor swap with your favorite app
  5. 5.Creates address, customer, and job records

    Integrate PostgreSQL and record creation tools to create missing address and customer rows and to create linked job records.

    PostgreSQLor swap with your favorite app
  6. 6.Sends templated reply to requester

    Integrate Gmail and email notification tools to send a templated confirmation reply and to share next-step details.

    Gmailor swap with your favorite app

Automate your work, your way

Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.

Trusted by 3.4 million companies

Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable
Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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Set up in minutes

Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.

  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

See how teams are automating with Zapier (and loving it!)

Smart Charge America

Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.

David Laderberg, VP of Sales

Remote

Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β€” I think we would have died or fallen back into oblivion.

Marcelo Lebre, Co-Founder

SweepBright

Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.

Raphael Bochner, Founder and CIO

Digioh

Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.

Rishi Shah, CEO and Co-Founder

Otter.ai

We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.

Allen Lai, Head of Customer Experience

Superhuman

We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.

Jacob Sirrs, Marketing Operations Specialist

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