1.Detect new ticket
Integrate Zendesk and helpdesk workflows to capture new ticket details and requester fields to qualify leads.
Create CRM leads and deals from tagged support tickets
Automatically capture new ticket details across Zendesk, Filter by Zapier, and Pipedrive. Create and update when ticket created, requester details submitted, or qualifying tags matchβso you can create CRM people, open deals, and attach context without manual data entry.
How this automation creates CRM leads
When new support tickets land with lead-ready tags, missed context can slow follow-up and leave pipeline gaps. This automation captures ticket details, filters qualifying tickets, then creates people, creates deals, and adds linked notesβso your team can move fast.
Zendeskor swap with your favorite app
2.Filter by qualifying tags
Integrate Filter by Zapier and rule logic to continue only for tickets with qualifying tags to reduce noise.
Filter by Zapieror swap with your favorite app
3.Create person in Pipedrive
Integrate Pipedrive and CRM identity tools to create or match a person and return the person ID to build the lead record.
Pipedriveor swap with your favorite app
4.Create deal and link
Integrate Pipedrive and sales pipeline stages to create a deal, link it to the person, and set the deal title to start outreach.
5.Attach note to deal
Integrate Pipedrive and CRM notes to add the ticket body and metadata as a note linked to the deal and person to preserve context.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: ClickFunnels Classic, Delay by Zapier, Filter by Zapier, LevSwap with your favorite apps.
Add abandoned funnel leads to CRM for follow-up
Your abandoned funnel submissions lack triage, leaving outreach delayed and rep context missing. Add contacts to CRM so campaign managers and sales reps can follow up the same day.
- Apps: Google Sheets, Filter by ZapierSwap with your favorite apps.
Add accepted applicant rows to recruiter CRM list
Your applications sheet decision updates leave accepted candidates stuck, delaying outreach. It creates CRM-ready records so recruiting marketers can engage them same day.
- Apps: Buzz, Formatter by Zapier, HubSpotSwap with your favorite apps.
Add accepted invite contacts to CRM lead list
When invite acceptances from outreach aren't recorded, you miss prospect context and delay follow-up. Capture and enrich those contacts so sales and partners can follow up the same day.
- Apps: HubSpot, Filter by Zapier, Shopify, Webhooks by ZapierSwap with your favorite apps.
Add account activation link to invited contact records
Your invited wholesale leads often lack an activation URL in the CRM, delaying account setup and outreach. Get activation links added to contact records so account teams can onboard customers same day.
- Apps: Whop, Code by Zapier, Close, Filter by ZapierSwap with your favorite apps.
Add activated membership records to CRM lead profiles
Your new learner memberships arrive without CRM context, so reps and support miss activation details. Add activation tags and timestamps to leads to enable prompt onboarding within minutes.
- Apps: HubSpot, Formatter by ZapierSwap with your favorite apps.
Add actual signup local time to contact records
New contacts lack a local signup time, which breaks segmentation and local follow-up. You get consistent local signup times on contacts so campaign managers can segment and follow up the same day.
- Apps: Facebook Lead Ads, HubSpotSwap with your favorite apps.
Add ad form applicants to CRM contact records
Your driver leads arrive with inconsistent contact details and missing context, delaying outreach and slowing qualification. Leads become complete CRM contacts for hiring managers to act on same day.
- Apps: Typeform, Close, Email by Zapier, Zapier Tables, Formatter by ZapierSwap with your favorite apps.
Add ad form leads to CRM and assign rep
Your ad form leads arrive without owner or qualification, creating delayed follow-up and inconsistent outreach. Assign each lead to a rep and create the CRM record for same-day outreach.
- Apps: Facebook Lead Ads, Formatter by Zapier, HubSpotSwap with your favorite apps.
Add ad form leads to CRM contact records
Your ad form leads often miss phone or name fields, delaying producer outreach and audition scheduling. Leads are normalized into CRM contacts so campaign managers can follow up same day.
- Apps: Snapchat Lead Generation, Formatter by Zapier, Webhooks by ZapierSwap with your favorite apps.
Add ad form leads to CRM for sales follow-up
You get ad form leads with inconsistent contact details and campaign context, slowing rep outreach and skewing reporting. Leads are normalized and delivered to your CRM for rep action within minutes.
- Apps: Facebook Lead Ads, Code by Zapier, Google Sheets, Webhooks by Zapier, Bitrix24 CRMSwap with your favorite apps.
Add ad form leads to CRM with cleaned phones
Your ad form leads arrive with inconsistent phone formats and missing owner assignment, slowing agent follow-up. Leads are formatted, deduplicated and routed to CRM for outreach within minutes.
- Apps: Google Ads, Formatter by Zapier, Webhooks by ZapierSwap with your favorite apps.
Add ad form leads to CRM with context
Your ad lead form submissions arrive without CRM context, preventing reps from prioritizing outreach and breaking campaign attribution. Gain enriched CRM records for sales so they can act within minutes.
- View all
Explore all CRM data entry automations
Eliminate manual CRM updates with automated record capture, field mapping, and contact creation
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.