1.Detects user unsubscribe event
Integrate Intercom and customer support events to detect unsubscribe signals and to start the contact match process.
Update unsubscribe status on contact records from support
Automatically monitor Intercom user unsubscribe events across HubSpot and Intercom. Update unsubscribe status on matching contacts and optionally create records when no match happensβso you can keep email opt out synced without manual CRM updates.
How this automation protects consent accuracy in your CRM
When user unsubscribe events land in support channels, consent data quickly goes stale and follow-on outreach can violate preferences. This automation finds the matching contact, updates email opt out, and optionally creates missing contactsβso your team maintains accurate records without chasing updates.
Intercomor swap with your favorite app
2.Find contact by email
Integrate HubSpot and CRM lookup tools to locate the matching contact by email to map the opt out source.
HubSpotor swap with your favorite app
3.Update contact record
Integrate HubSpot and CRM record updates to set the email opt out property and optionally add a timeline note.
4.Create contact only when no match
Integrate HubSpot and CRM creation workflows to create a contact and set email opt out when no match is found.
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