1.Triggers on new inbound message
Integrate Front and message inboxes to start the workflow when a new inbound message is received.
Update CRM contact from incoming social message and log note
Automatically monitor new inbound messages across Front, Zapier, Zapier Tables, and HubSpot. Create and update when new message arrives, DM qualifies, or creator intent showsβso you can update phone fields, assign CRM owners, and log engagement notes without manual data entry.
How this automation keeps your CRM contacts current
When new inbound messages arrive but reps must sort and update contact fields by hand, context gets stale and outreach slows. This automation filters and transforms the DM, maps the owner, and updates HubSpot contacts with phone, timestamps, and engagement notesβso your team can act fast.
Frontor swap with your favorite app
2.Filters qualifying messages
Integrate Filter by Zapier and routing rules to continue only for qualifying DM events.
Filter by Zapieror swap with your favorite app
3.Cleans handles and extracts phone
Integrate Formatter by Zapier and text parsing tools to transform sender handles and extract phone numbers.
Formatter by Zapieror swap with your favorite app
4.Looks up owner mapping
Integrate Zapier Tables and lookup records to find the CRM owner mapping by assignee email.
Zapier Tablesor swap with your favorite app
5.Updates contact and creates note
Integrate HubSpot and CRM engagement notes to update contact fields and log the message as an engagement note.
HubSpotor swap with your favorite app
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Simplify contact records with automated lead capture, record updates, and duplicate prevention
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Allen Lai, Head of Customer Experience
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