1.New SMS reply triggers
Integrate Sinch Engage SMS and SMS capture tools to detect new SMS replies that contain an email-like string.
Populate contact sheets from inbound SMS replies for agents
Automatically monitor new SMS replies across Sinch Engage SMS and Google Sheets. Create and update records when email-like text appears, sender phone normalizes, or a matching row is foundβso you can extract email, format phone, and update the contact sheet without manual data entry.
How this automation updates your contact records
When new SMS replies arrive, mismatched contacts and delayed follow-up can hurt response quality. This automation filters for email-like messages and formats sender details and updates your worksheetβso your team can keep contact records current.
Sinch Engage SMSor swap with your favorite app
2.Continue only with email-like text
Integrate Filter by Zapier and workflow rules to filter message bodies and continue only when an email-like string exists.
Filter by Zapieror swap with your favorite app
3.Extract email value
Integrate Formatter by Zapier and text transformation tools to extract the email-like value from the message body.
Formatter by Zapieror swap with your favorite app
4.Normalize and format phone
Integrate Formatter by Zapier and phone formatting tools to normalize the sender number and produce a formatted phone value.
5.Look up matching contact row
Integrate Google Sheets and worksheet lookup tools to match the formatted phone to a row and return the row number.
Google Sheetsor swap with your favorite app
6.Update contact email and phone
Integrate Google Sheets and contact databases to update the found row with the extracted email and formatted phone.
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