1.Detect canceled subscription event
Integrate Stripe and CRM tools to capture the canceled subscription event and start contact updates.
Create win-back contacts from canceled subscriptions for outreach
Automatically capture subscription cancellations across Stripe and CRM tools. Create and update when subscription canceled or cancellation confirmed or plan access endsβso you can update contacts, flip membership status, and log cancellations without manual spreadsheet updates.
How this automation updates your canceled-subscription CRM
When canceled subscribers stay untracked, retention outreach can miss the same-day window. This automation adds or updates contacts, flips membership status, and logs cancellationsβso your team can act immediately.
Stripeor swap with your favorite app
2.Adds or updates contact
Integrate LeadConnector and CRM tools to add or update the contact, map email and name, and set lead plus cancellation status.
LeadConnectoror swap with your favorite app
3.Looks up existing customer row
Integrate Google Sheets and reporting tools to look up the customer email row and return the row ID and fields.
Google Sheetsor swap with your favorite app
4.Formats cancellation timestamp
Integrate Formatter by Zapier and data formatting tools to convert the cancellation timestamp into an ISO date time string.
Formatter by Zapieror swap with your favorite app
5.Posts membership status update
Integrate Webhooks by Zapier and product APIs to post the row ID and ISO timestamp to flip paid member status.
Webhooks by Zapieror swap with your favorite app
6.Adds cancellation row to sheet
Integrate Google Sheets and spreadsheet tools to append a new cancellation record to the cancellations worksheet.
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