1.Catches end-call webhook payload
Integrate Webhooks by Zapier and API tools to receive the end-call payload and surface key call fields.
Update lead call records with call outcomes and recordings
Automatically monitor end-call webhook payload across Webhooks by Zapier, Salesforce, and Formatter by Zapier. Update lead call outcomes, attach recordings, and normalize call durations when end-call webhook fires, call result updates, or recording link appearsβso you can avoid manual data entry.
How this automation updates lead call records
When end-call details arrive without being logged, lead data stays stale and call outcomes get missed. This automation catches the end-call payload, finds the right Lead record, cleans duration, and updates recording and call outcome fieldsβso your team can keep activity accurate.
Webhooks by Zapieror swap with your favorite app
2.Finds matching Lead record
Integrate Salesforce and CRM lookup tools to search Leads by call reference and map the match fields.
Salesforceor swap with your favorite app
3.Cleans call duration format
Integrate Formatter by Zapier and data transformation tools to normalize duration text into cleaned seconds.
Formatter by Zapieror swap with your favorite app
4.Updates Lead call outcome
Integrate Salesforce and CRM record update tools to update lead outcome, recording link, and duration fields.
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