1.Catches outgoing chat webhook payload
Integrate Webhooks by Zapier and webhook payload parsing to extract message body, phone, direction, and timestamp.
Log outgoing chat messages to your contact database
Automatically capture outgoing chat webhooks across Webhooks by Zapier, Filter by Zapier, Formatter by Zapier, and Zapier Tables. Create and update message logs when outgoing chats arrive, message direction is set to outgoing, or timestamped payloads landβso you can record messages, update contacts, and stop manual logging.
How this automation preserves your chat history
When outgoing chat webhooks arrive, manual logging can miss timestamps and leave contacts out of sync. This automation extracts message details and filters outgoing-only events, then creates message records and updates the matching contact rowβso you can maintain accurate activity history.
Webhooks by Zapieror swap with your favorite app
2.Continues only for outgoing chats
Integrate Filter by Zapier and routing rules to stop internal or irrelevant events before logging.
Filter by Zapieror swap with your favorite app
3.Formats timestamp and message text
Integrate Formatter by Zapier and data transforms to convert timestamps to your timezone and clean message content.
Formatter by Zapieror swap with your favorite app
4.Creates message record in tables
Integrate Zapier Tables and database writing to create a new row for the cleaned outgoing message and timestamp.
Zapier Tablesor swap with your favorite app
5.Finds and updates matching contact
Integrate Zapier Tables and contact lookups to update last message timestamp or create a new contact on no match.
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