1.Catches incoming call event payload
Integrate Webhooks by Zapier and analytics tools to process the call payload fields into CRM-ready metadata.
Create call records from inbound call webhooks for marketing analytics
Automatically capture call event payloads across Webhooks by Zapier, Zapier Tables, and HubSpot. Create and update when inbound call events arrive, outbound call events arrive, or recording links appearβso you can log call engagements, associate contacts, and assign owners without manual call logging.
How this automation creates call logs in your CRM
When call event payloads hit the webhook endpoint, unlogged calls can hide revenue signals and follow-up opportunities. This automation captures call payloads, finds matching owners and contacts, and creates CALL engagementsβso your team can keep activity history accurate.
Webhooks by Zapieror swap with your favorite app
2.Finds mapped owner record
Integrate Zapier Tables and mapping tables to look up the owner id from the source account identifier.
Zapier Tablesor swap with your favorite app
3.Finds contact by phone
Integrate HubSpot and phone normalization tools to look up a contact id by the caller and callee phone values.
HubSpotor swap with your favorite app
4.Creates call engagement record
Integrate HubSpot and CRM engagement tracking to create the CALL engagement with recording URL and duration.
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