1.Catches call ended payload
Integrate Webhooks by Zapier and webhook handlers to capture call-ended fields like call ID, transcript, and timestamps for CRM logging.
Create call log and attach to contact records
Automatically catch call ended payloads across Webhooks by Zapier and HubSpot. Create and update when transcript data and matched contacts are found β so you can log calls, capture duration, and complete engagement records without manual logging.
How this automation protects your call history
When call ended events go unlogged, follow-up gets delayed and call details scatter across inboxes. This automation catches call ended payloads, formats duration, finds the right HubSpot contact, and creates a completed engagement recordβso your team can act on every call.
Webhooks by Zapieror swap with your favorite app
2.Calculates elapsed call duration
Integrate Formatter by Zapier and dateTime tools to map call start and end timestamps into an elapsed duration value.
Formatter by Zapieror swap with your favorite app
3.Formats duration milliseconds
Integrate Formatter by Zapier and numeric formatting tools to convert elapsed seconds into milliseconds for the CRM duration field.
4.Finds contact by phone
Integrate HubSpot and CRM search to look up the contact ID using the incoming caller or callee phone number.
HubSpotor swap with your favorite app
5.Creates completed call engagement
Integrate HubSpot and CRM engagement tools to create an engagement with transcript, summary, duration, and completed status.
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