1.Captures new inbound payload
Integrate Webhooks by Zapier and automation rules to capture inbound payloads and route the conversation for activity logging.
Add inbound conversation email to lead and pause sequence
Automatically monitor inbound webhook payloads across Webhooks by Zapier and Close. Automatically create an inbound email activity and pause the matching lead's active sequence—when inbound payload arrives, message webhook fires, or sender email is detected—so you can log activity, protect cadences, and reduce manual follow-up without manual follow-up.
How this automation pauses outbound sequences and protects activity logging
When new inbound webhook payloads arrive, unlogged conversations can trigger late follow-ups and conflicting outreach. This automation delays, extracts and validates email data, matches leads, then creates inbound email activities and pauses active sequences—so your team keeps outreach aligned.
Webhooks by Zapieror swap with your favorite app
2.Delays processing to reduce race conditions
Integrate Delay by Zapier and timing tools to wait 8 minutes to let parallel systems process the sender.
Delay by Zapieror swap with your favorite app
3.Extracts email and formats activity time
Integrate Formatter by Zapier and parsing tools to extract an email address and format the activity date.
Formatter by Zapieror swap with your favorite app
4.Validates email before continuing
Integrate Filter by Zapier and validation rules to continue only when the extracted email contains an at sign.
Filter by Zapieror swap with your favorite app
5.Finds or creates the matching lead
Integrate Close and lead lookup tools to find the lead by mapped email or create a new lead per defaults.
Closeor swap with your favorite app
6.Creates activity and pauses active sequences
Integrate Close and activity tracking tools to create an inbound email activity and update the sequence status to paused.
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Capture complete sales records with automated email logging, meeting logging, and call logging
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