1.Detects new call in Gong
Integrate Gong and call capture to detect new call events and trigger the transcript request process.
Create feedback entries from customer call notes daily
Automatically capture new call notes from Gong across webhooks and AI services. Create feedback records from transcripts when new call triggers, calls complete, or transcripts returnβso you can extract signals, format intake payloads, and post to your product feedback endpoint without manual triage.
How this automation creates triage-ready feedback
When new calls arrive in Gong, delayed processing makes product signals harder to review and slows down response. This automation requests and receives transcripts, extracts signals, formats a structured feedback payload, and posts it to your intake endpointβso your team can act on insights fast.
Gongor swap with your favorite app
2.Requests transcript from API
Integrate Webhooks by Zapier and transcript services to request transcript text using the call identifier.
Webhooks by Zapieror swap with your favorite app
3.Receives and parses transcript
Integrate Webhooks by Zapier and text processing to parse returned transcript text and map it to the AI input field.
4.Extracts signals from transcript
Integrate AI by Zapier and model processing to extract meeting overview, signal list, confidence, and category.
AI by Zapieror swap with your favorite app
5.Formats JSON feedback payload
Integrate Code by Zapier and data transformation to format AI outputs into your product feedback JSON payload.
Code by Zapieror swap with your favorite app
6.Posts payload to intake endpoint
Integrate Webhooks by Zapier and product feedback intake to post the formatted payload and create feedback records.
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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