1.Capture new form submission
Integrate Zapier Forms and form capture tools to collect submission fields and attachments to trigger downstream triage.
Create triage issue from feedback form and notify channel
Automatically monitor new form submissions across Zapier Forms, Formatter by Zapier, Linear, and Slack. Automatically create issues and notify your engineering channel when form submitted, attachment added, or feedback type selectedβso you can start triage without manual triage.
How this automation speeds up feedback triage
When new feedback comes in through a form, delays can slow engineering triage and response time. This automation captures submission details, creates a Linear issue, and posts a Slack updateβso your team can start work immediately.
Zapier Formsor swap with your favorite app
2.Lookup project for feedback type
Integrate Formatter by Zapier and lookup logic to map the submission type to a project target to route the issue.
Formatter by Zapieror swap with your favorite app
3.Create issue in Linear
Integrate Linear and issue tracking tools to create a triage issue with title, description, and attachments to kick off work.
Linearor swap with your favorite app
4.Find Slack user by email
Integrate Slack and user lookup to resolve the submitter mention target by email to keep the thread connected.
Slackor swap with your favorite app
5.Send engineering channel message
Integrate Slack and notification routing to post a summary with the Linear issue URL and mention to alert the team.
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Explore all feedback categorization & routing automations
Accelerate feedback triage with automated categorization, owner assignment, and backlog routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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