1.Detect completed inbound calls
Integrate CallRail and call tracking data to detect when a phone call completes to trigger the SMS workflow.
Send tailored SMS after missed or off-hour calls
Automatically monitor phone call completed events across CallRail and Salesmsg. Automatically send tailored SMS when off-hour calls arrive, new callers connect, or repeat callers returnβso you can send personalized replies, reduce missed follow-ups, and improve response timing without manual follow-up.
How this automation protects your missed-call follow-up
When Phone Call Completed happens outside office hours, delays can leave callers unanswered. This automation monitors call completion, formats call timing, and routes tailored SMS repliesβso you can follow up instantly without manual outreach.
CallRailor swap with your favorite app
2.Format call start time
Integrate Formatter by Zapier and time formatting tools to create formatted day and hour outputs to enable business-hours logic.
Formatter by Zapieror swap with your favorite app
3.Check off-hour conditions
Integrate Filter by Zapier and rules logic to evaluate business-hours conditions to continue only for off-hour calls.
Filter by Zapieror swap with your favorite app
4.Branch by caller status
Integrate Paths by Zapier and conditional routing to split first-time and repeat callers for the right SMS template.
Paths by Zapieror swap with your favorite app
5.Send first-time caller SMS
Integrate Salesmsg and SMS templates to send a longer personalized message to match first-time caller context.
Salesmsgor swap with your favorite app
6.Send repeat caller SMS
Integrate Salesmsg and SMS templates to send a shorter personalized reply to match repeat caller context.
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Create intake rows from incoming SMS messages
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Create SMS message log entry for contact records
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Disable after-hours SMS responder every morning at 6am
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Enable after-hours SMS replies Saturday and Sunday morning
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Enable weekday after-hours autoreply for incoming business texts
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Forward qualifying SMS messages to your verification inbox
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Respond to inbound SMS with context-aware business replies
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Explore all SMS automation automations
Streamline text message follow-up with automated message sends, appointment reminders, and contact updates
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