Streamline and scale your communications with Zapier
Communication management automation connects your tools and triggers workflows across Chatbots, Phone calls, SMS automation, Video call management, and Voicemail transcription.
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Explore communication management use cases
Communication management automation connects your tools and triggers real-time actions across Phone calls, SMS automation, Voicemail transcription, and Video call management. Build workflows that eliminate manual work and keep the tools you already love working together without lifting a finger.
Voicemail transcription
Speed up voicemail review with automated transcript capture, transcript logging, and follow-up alerts
Chatbots
Simplify chatbot responses with automated message routing, inbox alerts, and reply drafting
SMS automation
Streamline text message follow-up with automated message sends, appointment reminders, and contact updates
Video call management
Simplify video call coordination with automated invite handling, follow-up reminders, and meeting updates
Phone calls
Simplify phone call follow-through with automated call scheduling, reminder delivery, and follow-up alerts
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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Transform your communication with Zapier
Zapier unlocks smarter communication management automation for personal productivity. Route conversations, automate outreach, and capture call insights—and that’s just the start.
Message routing and alerts
Keep every message moving
Route inbound communication automatically based on channel, sender, or urgency. Send email and Slack alerts, create tasks, and update logs as messages arrive. Stay responsive without babysitting every inbox.
Real-time message alerts
Send Slack or Gmail alerts the moment a key message arrives, so important communication gets seen before it stalls.
Route urgent conversations
Direct high-priority chats, emails, or SMS messages to the right person or list based on sender, keywords, or channel.
Inbox triage rules
Sort incoming email and chat activity into tasks, labels, or records, so your inbox stays organized without manual triage.
Cross-channel notification flows
Push updates from chat, email, and SMS into Slack, Notion, or Google Sheets, so communication workflows stay visible.
Unread thread escalations
Flag neglected threads after a set time and notify the next owner, so conversations keep moving without constant checking.
How it works
Communication management automation connects your tools, detects incoming messages and call activity, and triggers workflows automatically. Route replies, log conversations, and flag follow-ups in real time—without manually checking inboxes or updating records.
Step 1
Connect your tools
Integrate platforms like Slack, Gmail, Zoom, messaging tools, scheduling apps, and note-taking tools to centralize communication data.
Step 2
Define triggers
Set conditions for missed calls, new SMS messages, chatbot replies, meeting updates, or voicemail receipts.
Step 3
Automate & measure
Send alerts, create tasks, update logs, and continuously track response time improvements automatically.
Ready to automate your entire workflow?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.