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Send post-shipment thank-you and referral messages to buyers

Automatically monitor new contact in the configured list across HubSpot, Formatter by Zapier, Quo, and Gmail. Send post-shipment thank-you and referral requests when new shipped buyer added, buyer enters follow-up list, or contact is added to listβ€”so you can send SMS, send templated email, and update contact timelines without manual follow-up work.

How this automation delivers referral follow-ups at the right time

When a shipped buyer is added to the configured HubSpot list, delayed outreach can reduce referrals. This automation formats follow-up timing, sends SMS or email, and updates the HubSpot contact timelineβ€”so your team can drive replies without chasing channels.

  1. 1.Detect new contact in list

    Integrate HubSpot and CRM list tools to detect new shipped buyers added to a configured list and start the workflow.

    HubSpotor swap with your favorite app
  2. 2.Format follow-up date for updates

    Integrate Formatter by Zapier and data formatting tools to format the current date and map it to follow-up timestamp fields.

    Formatter by Zapieror swap with your favorite app
  3. 3.Send SMS thank-you and referral

    Integrate Quo and SMS messaging tools to send an SMS message using mapped phone and message template fields.

    Quoor swap with your favorite app
  4. 4.Send templated referral email

    Integrate Gmail and email templating tools to send a personalized referral email when an address exists and SMS was not sent.

    Gmailor swap with your favorite app
  5. 5.Update contact record and note

    Integrate HubSpot and CRM timeline tools to update last follow-up and append a short outreach note for the attempted channel.

    HubSpotor swap with your favorite app

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Calendly
Okta
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Allstate
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Lyft
Webflow
Canva
Sysco
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Grammarly
HelloFresh
Lululemon
Barry's
Hopper
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The New York Times
Ruggable
Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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