1.Monitors new public chat messages
Integrate Slack and chat message parsing to map message text and link payloads for public-channel routing.
Text sales rep for potential leads from chat
Automatically watch Slack for new message posts across public channels. Send SMS texts from qualified handoff language or referral intentβso you can confirm leads, reduce false positives, and reach the on-call rep without manual follow-up.
How this automation accelerates lead response
When public Slack messages land without fast qualification, handoffs stall and opportunities get missed. This automation watches messages, filters and classifies intent, then sends SMS alertsβso your team can respond at the peak of interest.
Slackor swap with your favorite app
2.Pre-filters by keyword list
Integrate Filter by Zapier and keyword matching to continue only for qualifying handoff terms and reduce false positives.
Filter by Zapieror swap with your favorite app
3.Classifies referral and handoff intent
Integrate ChatGPT (OpenAI) and AI intent classification to label each message as referral or handoff intent with YES or NO.
ChatGPT (OpenAI)or swap with your favorite app
4.Keeps only YES intent
Integrate Filter by Zapier and decision logic to continue only when classifier output equals YES for high precision.
5.Sends SMS with message context
Integrate Twilio and messaging templates to send a concise SMS with a link and excerpt to the on-call rep.
Twilioor swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Facebook Lead Ads, Formatter by Zapier, LeadConnector, Email by ZapierSwap with your favorite apps.
Add ad form leads to marketing contacts and alert sales
Your ad form leads land with missing context and sit unread, costing timely responses and lost bookings. They are added to your marketing contacts and sales alerted for outreach within minutes.
- Apps: Calendly, Formatter by Zapier, ActiveCampaign, Sub-Zap by Zapier, Redtail CRM, GmailSwap with your favorite apps.
Add booked meetings to contacts and notify advisors
You lose prep when bookings from your scheduling page aren't logged in marketing or CRM, so advisors lack context. Keep contact tags and appointment activity current so teams can follow up same day.
- Apps: HubSpot, Filter by Zapier, LeadConnectorSwap with your favorite apps.
Add booked meetings to lead list for follow-up
Your booked meeting contacts often don't sync to your outreach list, leaving SDRs without context or warm leads. Get those contacts added for timely follow-up same day.
- Apps: HubSpot, Formatter by Zapier, LeadConnectorSwap with your favorite apps.
Add converted contacts to sales lead list same day
Your converted marketing contacts often sit outside the sales queue, leaving advisers without contact context. This delivers those leads to your outreach list so advisers can follow up same day.
- Apps: Typeform, Salesforce, Filter by ZapierSwap with your favorite apps.
Add event attendees to campaign and create task
Your event signups arrive without sales context, leaving reps unsure who to contact and when. Get contacts added to the campaign and a follow-up task created so reps act on leads same day.
- Apps: Facebook Lead Ads, Klaviyo, Email by ZapierSwap with your favorite apps.
Add event leads to master audience and notify sales
Your event lead forms deliver inconsistent contact details and missing campaign tags, delaying outreach. It adds leads to your master audience and notifies sales so reps can follow up same day.
- Apps: Typeform, Filter by Zapier, Close, Delay by ZapierSwap with your favorite apps.
Add form signups as enrolled leads and start sequences
You receive signup form entries that sit untriaged and delay lead handoff. Leads are created in CRM and enrolled into onboarding sequences so teams can make first contact same day.
- Apps: ActiveCampaign, Filter by Zapier, Google SheetsSwap with your favorite apps.
Add hot website engagement contacts to dashboard list
Your hot website engagement contacts often never reach campaign lists, which delays nurture and blocks sales handoff. Centralize those contacts into a dashboard so campaign managers can act same day.
- Apps: Outreach, Filter by Zapier, Google SheetsSwap with your favorite apps.
Add interested prospects to handoff sheet for follow-up
Your prospect stage changes go unlogged, causing handoff delays and missed outreach opportunities. Capture interested prospects into a shared sheet so owners can follow up the same day.
- Apps: HubSpot, Formatter by Zapier, Webhooks by ZapierSwap with your favorite apps.
Add landing form candidates to recruiting campaign queue
Your candidate form submissions pile up in marketing and delay recruiter outreach. Recruiters get normalized candidate records in your outreach queue so they can follow up same day.
- Apps: Klaviyo, Formatter by Zapier, LeadConnectorSwap with your favorite apps.
Add lapsed segment subscribers to CRM and tag leads
You miss contact context when lapsed customer segment members never reach your CRM. This adds and tags those subscribers so outreach happens within the same day.
- Apps: Pipedrive, Delay by Zapier, Filter by Zapier, Google SheetsSwap with your favorite apps.
Add marketing comms entries for deals moved to signed
Your signed deals lack marketing fields, leaving coordinators without contact and contract context. Populated worksheet rows give the details needed to start outreach same day.
- View all
Explore all sales handoff automations
Accelerate sales handoff with automated lead routing, rep alerts, and CRM updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.