1.Captures new chat started
Integrate LiveChat and chat intake mapping to capture incoming chat events and map fields to contact and intake data.
Send live chat leads to admissions team inbox
Automatically monitor new chat started events across LiveChat and Zapier. Get instant alerts when new chats start, survey responses arrive, or intake fields matchβso you can email the admissions inbox, send intake context, and route qualifying contacts without manual triage.
How this automation routes live chat leads to admissions inbox
When new chat started events land with missing or incomplete contact details, leads stall and coordinators lose time. This automation captures intake context, filters qualifying records, and sends outreach emails to the configured admissions inboxβso your team responds faster.
LiveChator swap with your favorite app
2.Filters qualifying records
Integrate Filter by Zapier to continue only when phone or email exists and intake criteria are met for routing.
Filter by Zapieror swap with your favorite app
3.Sends outbound email to inbox
Integrate Email by Zapier to send admissions inbox emails with mapped contact and intake details and a configured reply-to.
Email by Zapieror swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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