1.Catches incoming message payload
Integrate Webhooks by Zapier and routing payloads to catch incoming message payloads and start the decision workflow.
Send approved AI replies and forward inquiries
Automatically catch incoming lead message payloads across Webhooks by Zapier, Formatter by Zapier, and Google Sheets. Automatically route when approval instruction set, message payload received, or session id changesβso you can send AI replies, forward inquiries, and log decisions without manual routing.
How this automation routes inquiries to the right team
When incoming lead message payloads arrive, delayed responses can stall conversations and create messy inbox routing. This automation formats timestamps, updates Google Sheets, and branches to send replies or forward inquiriesβso your team can act on approvals immediately.
Webhooks by Zapieror swap with your favorite app
2.Formats incoming timestamps
Integrate Formatter by Zapier and timestamp mapping to format incoming timestamps for consistent log entries.
Formatter by Zapieror swap with your favorite app
3.Updates tracking row by session id
Integrate Google Sheets and session lookups to update the tracking row with configured status and logged times.
Google Sheetsor swap with your favorite app
4.Builds email payload for send
Integrate Code by Zapier and payload building to create the transactional email data for SendGrid.
Code by Zapieror swap with your favorite app
5.Sends approved reply email
Integrate SendGrid and email delivery to send the transactional email for the approved AI reply.
SendGridor swap with your favorite app
6.Forwards original inquiry
Integrate Gmail and inbox forwarding to send and forward the original inquiry for internal triage.
Gmailor swap with your favorite app
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