1.Captures incoming lead payloads
Integrate Webhooks by Zapier and lead mapping fields to standardize payloads to extract contact details and timestamps.
Route and enrich incoming leads by operating hours
Automatically catch incoming lead payloads across Webhooks by Zapier and routing tools. Automatically route and enrich when lead submissions arrive, hour and weekday match open hours, or payloads fall into closed hoursβso you can queue in Genesys, normalize lead data, and post to Pinpo without manual routing.
How this automation accelerates lead follow-up
When new lead payloads arrive, delayed handoffs can stall follow-up and reduce conversion. This automation formats timestamps and branches by operating hours, then posts leads to Genesys and Pinpoβso your team can respond faster.
Webhooks by Zapieror swap with your favorite app
2.Converts timestamps to local time
Integrate Formatter by Zapier and timezone conversion tools to format the timestamp and extract hour and weekday values.
Formatter by Zapieror swap with your favorite app
3.Branches leads by operating hours
Integrate Paths by Zapier and routing rules to create open-hours and closed-hours paths based on your schedule.
Paths by Zapieror swap with your favorite app
4.Posts to Genesys for open hours
Integrate Webhooks by Zapier and Genesys webhook endpoints to post contact metadata for immediate queueing.
5.Cleans closed-hour lead payloads
Integrate Code by Zapier and data normalization tools to normalize phone and map labels into a cleaned lead object.
Code by Zapieror swap with your favorite app
6.Posts to Pinpo for closed hours
Integrate Webhooks by Zapier and Pinpo lead endpoints to map the cleaned lead into partner JSON and post it.
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