1.Monitor new Contact Us tag
Integrate Front and inbox tools to monitor when a new Contact Us tag is added to a conversation.
Log Contact Us conversation ID and route leads
Automatically monitor Front conversations tagged with the Contact Us tag across Front, Zapier Formatter, Google Sheets, and Salesforce. Create and update when contact us tag added, new conversation starts, or inbox message arrivesβso you can log conversation IDs, match accounts, and tag the right owner without manual routing.
How this automation logs conversation IDs and routes leads
When Contact Us tagged conversations arrive in Front, delays can break lead handoffs and tracking. This automation extracts contact details, logs conversation IDs in Google Sheets, and tags the right owner in Frontβso your team can respond without manual routing.
Frontor swap with your favorite app
2.Extract email and domain
Integrate Zapier Formatter and data parsing tools to extract email and split it into a domain fragment for lookup.
Formatter by Zapieror swap with your favorite app
3.Update sheet row with ID
Integrate Google Sheets and worksheet lookups to set the conversation ID field and timestamp on the matched row.
Google Sheetsor swap with your favorite app
4.Find account by domain
Integrate Salesforce and CRM search to return the matching account record and owner ID based on the domain fragment.
Salesforceor swap with your favorite app
5.Add comment and sales tag
Integrate Zapier Tables and Front to look up instructions, add an inbox comment, and tag the conversation for sales.
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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