1.Captures new chat contact submissions
Integrate Tidio and chat capture tools to extract submission fields to validate and route chat lead data.
Add live chat leads to nurture sequence instantly
Automatically capture new chat contact submissions across Tidio, Zapier, and ActiveCampaign. Automatically create and update when chat contact submitted, email present in chat submission, or chat submission received—so you can filter usable emails, find or create contacts, and enroll them in a nurture sequence without manual list pollution.
How this automation accelerates your chat lead follow-up
When new chat contact submissions come in, delays can let high intent leads slip and inactive follow-up starts. This automation captures submissions, filters for usable emails, and updates ActiveCampaign contacts and enrollments—so your team can nurture leads instantly.
Tidioor swap with your favorite app
2.Filters for usable email submissions
Integrate Filter by Zapier and data validation tools to continue only when the submission includes a usable email.
Filter by Zapieror swap with your favorite app
3.Finds ActiveCampaign contact by email
Integrate ActiveCampaign and contact matching to find existing contacts and map chat email to contact email.
ActiveCampaignor swap with your favorite app
4.Creates contact when not found
Integrate ActiveCampaign and CRM contacts to create a new contact and map source fields for missing matches.
5.Adds contact to marketing list
Integrate ActiveCampaign and marketing lists to add the contact to the configured marketing list for chat leads.
6.Enrols contact into nurture sequence
Integrate ActiveCampaign and automation enrollment tools to enroll the contact into the configured nurture sequence.
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Move leads through the funnel with automated nurture sequences, behavior tagging, and CRM updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Allen Lai, Head of Customer Experience
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