1.Catches incoming chat webhook
Integrate Webhooks by Zapier and webhook endpoints to capture the submission payload and dedupe on submission ID.
Create lead rows from live chat submissions for tracking
Automatically capture chat webhook submissions across Webhooks by Zapier, Formatter by Zapier, and Google Sheets. Create and update standardized lead rows when webhook payload arrives, submission IDs post, or live chat submitsβso you can route leads, standardize contacts, and track source attribution without manual spreadsheet work.
How this automation creates lead rows
When chat webhook payloads arrive, follow-up can stall while leads get copied into spreadsheets. This automation standardizes contact fields and creates deduped lead rowsβso your team can route and follow up quickly.
Webhooks by Zapieror swap with your favorite app
2.Standardizes contact fields
Integrate Formatter by Zapier and data normalization tools to format phone numbers and normalize name casing.
Formatter by Zapieror swap with your favorite app
3.Creates a lead spreadsheet row
Integrate Google Sheets and spreadsheet operations to append a new row with contact details, message, source tag, and submission ID.
Google Sheetsor swap with your favorite app
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