1.Detect answered inbound call
Integrate Aircall and phone call routing tools to detect answered inbound call events and map the caller number to a raw phone field.
Add inbound phone call leads to CRM and notify
Automatically monitor answered inbound calls across Aircall. Automatically create CRM leads, assign owners, and email notifications when inbound call answered, answered inbound call routed, or inbound call connectedβso you can create leads, share lead links, and notify owners without manual follow-up.
How this automation creates new leads from calls
When answered inbound calls go unprocessed, leads can sit uncreated and owners may miss fast follow-up. This automation uses Aircall to capture call signals, formats and looks up owners, posts to your CRM to create the lead, and emails the mapped ownerβso you can respond while intent is highest.
Aircallor swap with your favorite app
2.Normalize call timestamp
Integrate Formatter by Zapier and data transformation tools to convert call start into a normalized timestamp for CRM-ready lead creation.
Formatter by Zapieror swap with your favorite app
3.Encode phone and timestamp
Integrate Formatter by Zapier and text transformation tools to URL-encode the timestamp and caller number for safe transmission.
4.Create lead in CRM
Integrate Webhooks by Zapier and CRM systems to post encoded phone, timestamp, and owner id so a new lead is created.
Webhooks by Zapieror swap with your favorite app
5.Email the mapped owner
Integrate Gmail and email notification tools to send the assigned owner a message with the lead link and call details.
Gmailor swap with your favorite app
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