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Add abandoned trial starters to retargeting audience list

Automatically detect abandoned trial starters in Intercom and qualify contacts across Intercom, Delay by Zapier, Facebook Custom Audiences, and Filter by Zapier. Create and update retargeting audiences when trial signup starts, payment stays incomplete, or checkout stallsβ€”so you can add audience members, reduce targeting gaps, and measure impact without manual follow-up.

How this automation grows your retargeting audience

When a new trial starter lands in Intercom, delays can miss ad timing and leave audiences incomplete. This automation waits, checks signup status, and adds qualifying emails to a Facebook Custom Audiences retargeting listβ€”so your team can reach high intent users without manual list updates.

  1. 1.Captures new lead and fields

    Integrate Intercom and lead tracking tools to capture lead fields like email and tags to qualify trial starters.

    Intercomor swap with your favorite app
  2. 2.Waits 10 minutes for completion

    Integrate Delay by Zapier and workflow timing tools to pause 10 minutes to allow signup completion before evaluating.

    Delay by Zapieror swap with your favorite app
  3. 3.Finds lead by Intercom ID

    Integrate Intercom and data lookup tools to retrieve custom attributes by lead ID to confirm started and completed signals.

    Intercomor swap with your favorite app
  4. 4.Continues only for qualifying leads

    Integrate Filter by Zapier and validation logic tools to continue only when started is true and completed is false.

    Filter by Zapieror swap with your favorite app
  5. 5.Adds contact email to audience

    Integrate Facebook Custom Audiences and retargeting audience tools to map email and add the contact to the retargeting audience.

    Facebook Custom Audiencesor swap with your favorite app

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Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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